Collection and Recovery Solutions
Speaker Topic and Biography


Melissa Benitez
First Flight Federal Credit Union

Topic: Credit Union Peer Group - Discussion of Critical Issues
Join your Credit Union collection peers and colleagues to discuss critical issues and concerns that affect the operations and success of today’s Credit Unions. This newly formed working group is a division of the Recovery Management Network. Membership is open to creditors, no vendors.

Biography: Melissa Benitez has over 9 years’ experience in the collections industry operating as both a collector for a third-party law firm and now the Senior Manager of an internal collections department that utilizes in-house collection processes, repossession, and recovery and the management of third-party collection vendors. Melissa has worked in the legal sphere of third party collections with extensive experience in strategy and skip tracing in addition to legal collections. Melissa has designed and implemented strategies in legal collections to determine the effectiveness of lawsuits. Melissa has also designed training programs for new and experienced collectors.



Bev Evancic
Resource Management Services, Inc.

Topic: Pre-Conference - Third Party Vendor Auditing - 2-Day Workshop
With over 25 years of experience auditing collection agencies and attorneys, Resource Management Services, Inc. enhances their workshop schedule by adding this new "Third Party Vendor Auditing" Workshop. For compliance officers, vendor managers or collection agency auditors, learn strategy and practical tips for auditing collection activities, whether at your own shop or at one of your vendor's operations. Learn to incorporate compliance, consumer protection and effectiveness into your audit, as you develop, enhance or update your audit strategies, policies and procedures to meet regulations.

Biography: Bev Evancic has over 20 years experience in collection and recovery. She has managed all phases of collection and recovery operations, including automated dialer units, bankruptcy and legal units, skip tracing units, internal collections, outside collection agency networks, and Consumer Credit Counseling.
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Ken Evancic
Resource Management Services, Inc.

Topic: Pre-Conference - Third Party Vendor Auditing - 2-Day Workshop
With over 25 years of experience auditing collection agencies and attorneys, Resource Management Services, Inc. enhances their workshop schedule by adding this new "Third Party Vendor Auditing" Workshop. For compliance officers, vendor managers or collection agency auditors, learn strategy and practical tips for auditing collection activities, whether at your own shop or at one of your vendor's operations. Learn to incorporate compliance, consumer protection and effectiveness into your audit, as you develop, enhance or update your audit strategies, policies and procedures to meet regulations.

Topic: Collection Training - Introducing BUMP
Want to keep negotiation simple for your collectors, then BUMP is the right choice for you. This round table will introduce the four primary components of negotiating for collectors. The discussion will allow you to compare and evaluate the negotiation tools you are currently using in your collection operation today to BUMP. As an added bonus, you will learn how BUMP can provide a great tool for managers and supervisors to evaluate the effectiveness of their collection teams negotiation skills.

Biography: Ken Evancic is a collections veteran with over 25 years experience. He has managed all phases of collection, including all levels of delinquency, automated dialer units, early out agency management, recovery, and skip tracing. In addition to collections operations management, he has lead initiatives in the areas of performance management, collections strategy development, collector and manager training, collector desktop design, collections reporting systems, and risk and compliance.
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Judy Hammond
Resource Management Services, Inc.

Topic: Opening Remarks

Biography: Judy Hammond is founder of two corporations, Resource Management Services, Inc., founded in May 1986, and The Debt Marketplace, Inc., founded in 1994. Both corporations specialize in consulting and serving the collection and recovery industry.

As President of Resource Management Services, Inc. , she has more than 25 years of experience with an emphasis on operational reviews for compliance and operational effectiveness of collection operations, both for creditors' internal collection and recovery operations as well as collection agencies and attorneys.

She has worked generally with the top banks/financial institutions, utilities and telcoms, (and their vendors) and has conducted Best Practices projects through Visa, USA.
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Oscar Marquis
Oscar Marquis & Associates

Topic: Anti-Trust Attorney

Biography: Oscar Marquis is the principal of the law firm, Oscar Marquis & Associates, which specializes in privacy and consumer reporting. He also serves as an Independent Legal Consultant to the international law firm of Hunton & Williams on credit reporting, GLB and other privacy matters.

Mr. Marquis served as General Counsel of TransUnion LLC, one of the three national consumer reporting agencies, for over 15 years, and was affiliated with Trans Union for over 24 years. At Trans Union, Mr. Marquis was responsible for all of the company's legal, government and public affairs. He served on the company's executive council and participated in all major strategic decisions and business initiatives. Prior to forming his current law firm, he was a partner in the Washington, DC law firm, Oldaker, Biden & Belair.
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Debbie Venderley
Hyundai Capital America

Topic: Auto Finance Peer Group Member Roundtable Session
The Auto Finance Peer Group break out session provides auto creditors the opportunity to meet with industry peers to discuss auto recovery issues, challenges and best practices. During the break out session, there will be discussions related to the current economic situation, its impact on auto recoveries, and the best practices of industry leaders to manage recovery operations through these challenging times. The session will be an interactive open forum providing attendees the opportunity to share their experiences, thoughts and plans for the future.

Biography: Debbie Venderley's 25+ year career in banking and collections has spanned both mortgage and auto finance with leadership roles at Bank of America, New Century Mortgage, Triad Financial, and currently Hyundai Capital America. Recently appointed to lead the Compliance Letter department and continues to manage the vendor daily operations and performance, Debbie has managed Bankruptcy & Recovery departments, 3rd party oversight, and vendor management for a network of over 100 Collection, Recovery, attorney and Remarketing vendors.



Collection and Recovery Solutions

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