Time Event
Monday - May 7, 2018
8:30 a.m. - 5:00 p.m. Pre-Conference - Third Party Vendor Auditing - 2-Day Workshop - Day 1 (Separate Registration Fee Applies)
Ken EvancicResource Management Services, Inc.
Bev EvancicResource Management Services, Inc.
For compliance officers, vendor managers or collection agency auditors, learn strategy and practical tips for auditing collection activities, whether at your own shop or at one of your vendor's operations. Learn to incorporate compliance, consumer protection and effectiveness into your audit, as you develop, enhance or update your audit strategies, policies and procedures to meet regulations.
Tuesday - May 8, 2018
8:00 a.m. - 4:00 p.m. Pre-Conference - Third Party Vendor Auditing - 2-Day Workshop - Day 2 (Separate Registration Fee Applies)
Ken EvancicResource Management Services, Inc.
Bev EvancicResource Management Services, Inc.
For compliance officers, vendor managers or collection agency auditors, learn strategy and practical tips for auditing collection activities, whether at your own shop or at one of your vendor's operations. Learn to incorporate compliance, consumer protection and effectiveness into your audit, as you develop, enhance or update your audit strategies, policies and procedures to meet regulations.
3:00 p.m. - 7:00 p.m. Early Registration
Wednesday - May 9, 2018
7:00 a.m. - 7:30 p.m. Registration
8:00 a.m. - 4:30 p.m. Exhibitor Set-up
7:30 a.m. - 2:30 p.m. Recovery Management Network Sessions (RMN) - (Members Only)
Recovery Management Network (RMN) is a unique networking organization strictly for creditors, providing collection and recovery professionals with the peer contact, resources and information they need to succeed in their jobs. At RMN, we understand that collection and recovery professionals need to make the most of their time. For that reason, we strive to give members the most vital information and resources they need to effectively and successfully maximize results while minimizing risk. Our membership includes many of the major creditors in the United States and Canada. Membership is limited to creditors only, primarily through member referrals. If you are not a member and would like to join, please go to http://resourcemanagement.com/networking.html and complete the membership form.
1:30 p.m. - 3:30 p.m. Poolside Networking Event
New location for the Poolside Networking Event is right at the beautiful Four Seasons Pool Cabanas. Pool attire recommended. Wear your trendy bathing suit, cute cover-up, sunglasses, and flip-flops. Shorts are stylish too. No ties or slacks needed poolside. This is a casual event.
3:30 p.m. - 4:45 p.m. Credit Union Peer Group - Discussion of Critical Issues
Moderator: Melissa BenitezFirst Flight Federal Credit Union
Join your Credit Union collection peers and colleagues to discuss critical issues and concerns that affect the operations and success of today’s Credit Unions. This newly formed working group is a division of the Recovery Management Network. Membership is open to creditors, no vendors.
5:00 p.m. - 5:30 p.m. First Timer Orientation
Join other first-timers to meet and network, and learn ideas to maximize your conference experience.
5:30 p.m. - 7:30 p.m. Opening Reception and Exhibits
Thursday - May 10, 2018
7:00 a.m. - 7:00 p.m. Registration
8:00 a.m. - 9:00 a.m. Continental Breakfast - Exhibit Hall
8:45 a.m. - 9:00 a.m. Opening Remarks
Judy HammondResource Management Services, Inc.
9:00 a.m. - 10:00 a.m. Keynote Session
10:00 a.m. - 10:30 a.m. Morning Break and Networking - Exhibit Hall
10:30 a.m. - 11:15 a.m. General Session - Regulatory
11:15 a.m. - 12:00 p.m. Washington Legislative Update
12:00 p.m. - 1:00 p.m. Networking Lunch in Acacia Ballroom
1:00 p.m. - 1:30 p.m. Networking "Make Your Own Sundaes" in Exhibit Hall
1:30 p.m. - 3:00 p.m. General Session - Operational Panels
3:00 p.m. - 3:30 p.m. Afternoon Break and Networking - Exhibit Hall
3:30 p.m. - 5:00 p.m. Concurrent Session: Auto Finance Peer Group Member Roundtable Session (Members Only)
Moderator: Debbie VenderleyHyundai Capital America
The Auto Finance Peer Group break out session provides auto creditors the opportunity to meet with industry peers to discuss auto recovery issues, challenges and best practices. During the break out session, there will be discussions related to the current economic situation, its impact on auto recoveries, and the best practices of industry leaders to manage recovery operations through these challenging times. The session will be an interactive open forum providing attendees the opportunity to share their experiences, thoughts and plans for the future.
3:30 p.m. - 5:00 p.m. General Session Presentations
5:00 p.m. - 7:00 p.m. Cocktail Reception and Key Boxes - Exhibit Hall
Friday - May 11, 2018
8:30 a.m. - 10:00 a.m. Full Breakfast - Champagne, Bloody Marys and Peer Networking
10:00 a.m. - 11:40 a.m. Creditor's Roundtables
Pick 3 Roundtables to Join 30 minutes each: 10:00 AM - 10:30 AM, 10:32 AM - 11:02 AM, 11:04 AM - 11:35 AM. In addition to the quality speakers in our main conference sessions, the Creditor's Roundtables on Friday morning give the attendee the opportunity to choose three different roundtable sessions to join. This allows the attendee to discuss and explore issues of importance from a variety of collection and recovery topics with the discussions led by an industry peer with knowledge specific to the topic. This is an excellent peer networking opportunity in an informal roundtable setting.
11:40 a.m. - 12:00 p.m. Laptop Drawing and Closing Remarks
12:00 p.m. Box Lunch and Conference Concludes
Stay, eat and enjoy with peers, or grab your lunch box to go.


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