Recovery Management Network (RMN) is a unique networking organization strictly for creditors, providing collection and recovery professionals with the peer contact, resources and information they need to succeed in their jobs. At RMN, we understand that collection and recovery professionals need to make the most of their time. For that reason, we strive to give members the most vital information and resources they need to effectively and successfully maximize results while minimizing risk. Our membership includes many of the major creditors in the United States and Canada. Membership is limited to creditors only, primarily through member referrals. If you are not a member and would like to join, please go to and complete the membership form.

Time Event
Wednesday - May 8, 2019
7:30 a.m. - 8:00 a.m. Member Breakfast
8:00 a.m. - 9:15 a.m. Introduction of Members and Identification of Hot Topics
9:15 a.m. - 10:00 a.m. Omnichannel Communications
Tom NusspickelAmerican First Finance
10:00 a.m. - 10:15 a.m. Quick Break
10:15 a.m. - 11:30 a.m. Hot Topics and Best Practices Group Discussion
Presenter TBA
11:30 a.m. - 12:00 p.m. Performance Measurements and ScoreCards
Presenter TBA
12:00 p.m. - 12:45 p.m. Member Networking Lunch
12:45 p.m. - 1:30 p.m. Open Discussion and Continuation of Hot Topics Identified Earlier
1:30 p.m. - 1:50 p.m. Auditing Tips for Our Changing World
Presenter TBA
1:50 p.m. - 2:00 p.m. Brainstorm 2020 Teleconferences and Future Topics
Moderator Topic and Biography

Jeremy Ruth
Arvest Bank

Biography: Jeremy has over 20 years of experience in consumer lending and collections. He has managed the consumer loan collection efforts in various capacities at Arvest Bank for the last 15 years. During that time the bank has grown from $2.5B to over $16B in assets. He oversaw the transition from a decentralized to a centralized collection environment, with an emphasis on improving compliance throughout the collection cycle. He oversees early stage through post charge off collections for consumer direct and dealer lending as well as small business commercial credits. Bankruptcy, repossession, foreclosure, loss mitigation, third party collections and vendor management are among his responsibilities. Prior to joining Arvest Bank he was a general manager for used automobile dealership specializing in sub-prime/in-house auto financing. Jeremy holds a Bachelor of Business Administration with a minor in Marketing.

Speaker Topic and Biography

Tom Nusspickel
American First Finance
Session: Omnichannel Communications

Thomas (Tom) Nusspickel, Chief Operating Officer for American First Finance, has a 28-year career in the banking & financial services industry in executive-level roles directing Customer Service and Collections/Recovery divisions for credit originators, third-party servicers, and BPO companies. Tom began his management career with HSBC, serving close to 10 years running Collections & Recovery for three divisions.
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