Monday – May 4, 2020 - 8:00 a.m. – 5:00 p.m.

For compliance officers, vendor managers or collection agency auditors. Learn audit/oversight strategies, practical tips and processes for evaluating the risks associated with utilizing your third party collection vendors.

A solid, practical and insightful oversight program can not only reduce risk, but maximize results. Learn skills and techniques to audit your third party vendors for compliance with regulations, to validate consumer protection and to verify that your contract requirements and expectations are being met. Learn techniques for identifying, evaluating and documenting risk, and monitoring remediation.

Financial Risks:
• Trust Reconciliation
• Cash Handling
• Audited Financials • Regulatory
• Complaints
• Remittance Accuracy

Operational Risk:
• Change in ownership
• Understanding all business lines
• Changes in locations (collectors working your accounts, compliance, payment processing, etc.)
• Training and backup for key roles
• Turnover
• Compensation plans (base pay, bonus plans, etc.)
• Performance reports (KPI, financial and compliance reporting)
• Work strategy (skip, pooled, dedicated collectors, etc.)
• Calling strategy
• Continuity of business

Contractual Risk:
• Insurance
• Licenses
• Background checks and drug screening
• Work standards
• Ongoing Strategies

Compliance Risk:
• Sufficient Resources
• Tests and Controls
• Policies
• Complaints
• Monitoring
• Process & Procedures

The training is a one-day session. Price $795 first attendee, $595 additional attendees from the same company. 

Cancellation Policy: Should you be unable to attend, cancellation must be made 2 weeks prior to event. 

Substitutions allowed from your organization. 

Bev Evancic
Vice President
Resource Management Services, Inc.

Bev Evancic has almost 25 years’ experience in collection and recovery. She has managed all phases of collection and recovery operations, including automated dialer units, bankruptcy and legal units, skip tracing units, internal collections, outside collection agency networks, and Consumer Credit Counseling.

Read More About Bev Evancic...

Ken Evancic
Vice President
Resource Management Services, Inc.

Ken Evancic is a collections veteran with over 25 years experience. He has managed all phases of collection, including all levels of delinquency, automated dialer units, early out agency management, recovery, and skip tracing. In addition to collections operations management, he has lead initiatives in the areas of performance management, collections strategy development, collector and manager training, collector desktop design, collections reporting systems, and risk and compliance.

Read More About Ken Evancic...

Oversight Options Workshop for Third Party Auditors - Attendee Registration


Oversight Options Workshop for Third Party Auditors - Additional Attendee Registration

($200 Discount for each additional attendee from the same company, Additional Registrant Form must be submitted with Registration Form)


Registration Form


Collection and Recovery Solutions

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10440 Pioneer Blvd. Suite 2, Santa Fe Springs, CA 90670. Contact 562-906-1101 if there are any questions.