Booth Exhibitor Website
34

ACI Worldwide
Darcy Locke

As an unrivaled leader in the billing and payments space, ACI offers the ACI Speedpay solution, which innovates billing and payment options for customers and clients alike. The ACI Speedpay solution is a trailblazer in the industry, offering the most advanced features and services for clients in the mortgage industry and thousands of businesses rely on the solution to provide customers with secure, convenient billing and payment options.

ACI Worldwide powers electronic payments for over 5,100 organizations around the world. The ACI Speedpay solution enables customers to electronically present bills and collect payments from consumers through a modern, secure platform.

18

Automated Collection Services, Inc.
Ian Ferguson

Automated Collection Services, Inc. (ACSI) is a Tennessee-based recovery agency established in 1988. We provide nationwide debt collection services to financial-retail creditor market. We have an exceptional culture of high service standards for clients who wish to team with a recovery agency that values its own and its clients’ reputations. Our clients’ satisfaction with our services is the single most important motivator for us and the benchmark by which we evaluate our work product, customer service achievements, and performance references.

We are proud to have a “A+” Better Business Bureau rating. In Tennessee, we were named to the Tennessean’s Top Workplace List as voted for by our employees for 2014-2019 and the only collection agency to make this list.

17

CARFAX Banking Insurance Group
Ian Frame

The CARFAX Banking & Insurance Group assists thousands of banks, credit unions, and other industries in making better decisions throughout the auto loan lifecycle. Collections and recovery professionals use CARFAX to prioritize collections based on vehicle condition and resale potential, and locate and recover delinquent vehicles faster.

11

CGI
Scott McGee

Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. Operating in hundreds of locations across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network to help clients achieve their goals, including becoming customer-centric digital enterprises.

20

CompuMail, Inc.
Stephanie Kaster

Since 1994, CompuMail has been delivering dynamic communications and services to customers around the US, specializing in the accounts receivable, financial, healthcare, automotive, and utility industries. As a trusted, full-service outsource provider that is 100% privately-owned, CompuMail is large enough to meet the unique business needs of our clients, but small enough to ensure that each client is treated with care. CompuMail understands how critical safeguarding your data and ensuring compliance with the highest industry standards is of utmost importance to us. Let CompuMail’s expert team partner with you to assist with the seamless integration of your message across multiple channels, from design to delivery.

33

ConServe ***Fireside Chat Booth-Side Speaker***
Fred Lundquist, Vice President of Sales

For over 34 years, ConServe’s innovative collection approach has helped our Clients maximize recoveries and reduce pre and post charge-off accounts. Our unique synergy of analytics-driven technologies and skilled collection experts optimizes collection results, increasing your return on investment.

Ethics and compliance drive all our activities. We adhere to the highest measures of quality, consistency, and performance standards. Our team is dedicated to Fostering Financial Freedom® by helping your Consumers meet their financial obligations in a way that empowers them with a sense of control and self-esteem.

We call our redefined approach The ConServe Advantage®; we invite you to experience the difference yourself.

40

Consolidated Asset Recovery Systems, Inc.
Nikki Vrla

A leader in repossession and remarketing services, assists lenders with a complete solution that not only provides the highest recovery and remarketing rate in the industry, but sets the standard in terms of data and agent compliance. An integrated suite of services for legal, skip trace, door knock, field inspections, LPR and default forms completes the paperless environment for electronic assignment, monitoring, reporting and management of every case within your portfolio.

For more information, visit www.ez-recovery.com.

1

DCM Services
Chris Stanley & Matt Rehnelt

Inspired to create solutions.

At DCM Services, we are energized and excited to elevate the accounts receivable industry holistically. Our compliant, results-driven technological solutions extend beyond products and services. We create specialty solutions to positively impact our clients, their customers, and their customers’ families.

23

DebtTrader
Matthew Wratten, Founder & CEO

DebtTrader® is a revolutionary online debt marketplace, empowering issuers of defaulted and charged off accounts to liquidate through a single turn-key solution. DebtTrader® is fueling a major technological shift that strengthens compliant and competitive partnerships between sellers, buyers, and collection agencies. This technology simplifies the sale process by minimizing the time it takes to secure bids, complete due-diligence, deliver funding, and manage post-sale requests.

In today’s regulatory environment managing sold accounts post-sale is as important as making sure you are selling to compliant investors. The DebtTrader® post-sale manager simplifies the process of tracking all items in one place. Putbacks, buybacks, media requests, and complaints can all be processed through the platform to ensure timely, accurate and complete information is exchanged thus allowing simplified management of your accounts after sale.

5

DRN
Jeremiah Wheeler

Digital Recognition Network, DRN, fuels revenue, growth, and streamlined work processes for the top names in auto lending and insurance. Our story is how DRNsights, our exclusive vehicle location data, and analytics, helps customers know more, faster. With DRNsights we help our customers reach their customers, locate their assets, prioritize collections activity, and manage risk.

13

Enformion
David Morton

Enformion is a leading data aggregator of consumer and public records data, linking them together in a powerful database to provide right party contact information to clients. Our data is constantly updated from thousands of data sources, which allows us to create a complete view of US consumers with demographics, address history, mobile and landline phone numbers, assets, judgments, liens, bankruptcies, self-reported employment information and more.

51

Epicenter Technologies
Altaf Sayed

A sound Accounts Receivable Management practice is indispensable for maximizing returns and reducing cost. With over 18 years of ARM expertise, Epicenter is a leading provider of Outsourced services based in India and has been a preferred partner of leading Fortune 500 companies across sectors helping reduce Cost of Collections by over 30%, while all risks and compliance expectations are comprehensively covered and mitigated. In our cost-optimized outsourced solution we provide competent dedicated collectors to work as an extension of your organization, duplicating your operations, quality and compliance processes backed by industry best practices and a robust governance framework

26

FMS Inc.
Terry White

FMS, Inc. is a full service receivables management company headquartered in Tulsa, Oklahoma. For nearly 27 years FMS has provided high quality collection services to all industries including financial services, educational loans and health care. Our services also include short and long term customer service for various verticals and industries. FMS also has offices in Los Angeles, California and Boise, Idaho. FMS will get the “Best Possible Arrangements” for your company and execute high level communication services creating optimum results.

27

FRS
Wayne Kantola

You have heard about FRS for years! We have been a stellar performer in the industry for over 23 years serving the top Debt Buyers and Creditors. We work Credit Card, Retail, FinTech, Student Loans, Debt Settlement, Auto, Small Balance, and Pre-Legal accounts. We can work accounts onshore or offshore. Learn why FRS succeeds in recoveries and shines in compliance. Isn’t it time to find out what some of your peers already know? It Pays to Work with Us! Find the answers by sending an email to Marketing@fin-rec.com.

32

Interactions
Ally Corsetti

Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices worldwide. For more information, visit www.interactions.com.

22

LexisNexis Risk Solutions
Zanique Skerret

LexisNexis® Risk Solutions is a leading provider of essential information that assists customers across all industries and government assess, predict and manage risk. Combining cutting-edge technology, unique data and advanced analytics, we provide products and services that address evolving client needs in the Receivables Management industry while upholding the highest standards of security and privacy. For more information, call 866.528.0780 or visit risk.lexisnexis.com/collections

24

LiveVox
Lily Nguyen

LiveVox is the only one-stop-shop for true omnichannel engagement that unifies modern channels, CRM, and WFO functionality into a single cloud customer engagement platform to optimize the customer experience in today’s digital age. Facilitating over 14B interactions annually, LiveVox makes omnichannel easy by unifying all conversations and interactions in one place. With new features released quarterly, LiveVox remains at the forefront of cloud contact center innovation.

Supported by over 450 employees and rapidly growing, we are headquartered in San Francisco with offices in Atlanta, Denver, Bangalore, and Colombia.

To learn more, visit www.LiveVox.com. email us at info@livevox.com.

43

masterQueue
John Lewis

masterQueue is Debt Collection and Skip Tracing platform that manages BigData using AI to create efficiencies in contacting lost customers, while also managing the various State and Federal Regulatory rules around Debt Collection and Data Privacy.

36

MBSi Corp.
Phil Hanks

MBSi, an Agero company, has been delivering web-based and mobile app software solutions in the auto finance industry since 2003. Our goal is to provide customers with the tools to efficiently, effectively and securely manage their businesses. MBSi legacy case management products include: iRepo, Re-Pros, My Recover System (MRS), Recovery Connect, and RC Mobile as well as compliance management products: Vendor Transparency and Compliance Made Easy. We pride ourselves on offering the most comprehensive asset recovery software solutions for lenders, agents and national forwarders in our field. MBSi is Driven to Serve You Better.

38

MicroBilt
Laura Anghel

As the leading alternative credit data bureau, MicroBilt combines traditional consumer data with proprietary alternative credit data to provide risk management solutions that span the entire lending cycle. Our products are offered as powerful APIs and via customized web portals. Among our many innovative debt collection products are three industry-leading solutions:

SPOT Place of Employment (POE) is a powerful report that returns verified and unverified employment status so that collections professionals can efficiently track down debtors.

SPOT Bank Locator helps collections professionals identify banking information and assess the likelihood and amount of a recovery.

ComplyTraq provides custom Vendor Inspections that assist companies in passing audits and adhering to industry regulations including the FCRA.

10

NES
Scott Pollak

National Enterprise Systems, Inc. (NES) was established in 1987 by Ernest R. Pollak, as a full-service debt collection agency. In January 1999, Mr. Pollak, a 38 year veteran of the collection industry, became President of NES. Mr. Pollak’s sincere, hands-on approach to the needs of clients and keen awareness of industry trends has resulted in the continual growth and development of NES, its management team, and its employees.

NES is able to collect in all fifty states and offers a full range of accounts receivable management services to credit grantors nationwide from the financial services, retail, automotive, and telecommunications industries as well as higher education clients and government agencies.

42

Noble Systems
Chris Hodges

Noble Systems is a global leader in customer communications, providing innovative solutions for Contact Center, Workforce Engagement, and Analytics technologies. Every day, tens of thousands of agents worldwide use Noble platforms to manage millions of customer contacts. Noble offers inbound/outbound omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise and cloud platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, speech analytics, process automation, workforce management, and gamification. With a portfolio of 190 patents and growing, Noble leads the way in pioneering solutions for the contact center market.

9

NPC
Amanda Bost

NPC's Collection Letter Outsourcing Solutions help you streamline and automate your collection letter processes with a single-source solution so you can focus on maximizing revenue recovery for your clients. We work with you throughout the receivables communications lifecycle - content management; data hygiene; print, mail and digital communications; return mail processing; and document archiving, retrieval and storage - saving you valuable time and money, while helping you maintain 100% compliance.

2

Ontario Systems
Don Siler

Ontario Systems is an enterprise software provider to the accounts receivable management (ARM) market.

Our solutions help ARM organizations increase productivity, adhere to compliance laws, and overcome barriers to profitability through our ARM ecosystem, a technology approach that goes beyond integration to simplify collections and drive business results. Through a single shared database/interface, and omnichannel communication tools, organizations have real-time visibility to help enforce business and compliance rules, streamline communications to meet consumer demands, and increase top-line revenue.

Serving the ARM market for 40 years, Ontario Systems’ customers include 8 of the 10 largest collection agencies in the U.S.

39

Optio Solutions, LLC
Todd Volkers

Optio Solutions, LLC is a national debt collection agency focused on improving its clients’ return on investment, brand protection, and customer retention. Optio services several industries by leveraging a framework of financial services experience, a comprehensive compliance management system, advanced collections technology, and the latest data security certifications. The agency is a member of the California Association of Collectors and ACA International where it maintains PPMS certification (one of only 48 companies worldwide). Optio operates in multiple time zones from its call centers in Petaluma, Calif. and Fargo, N.D., and can quickly onboard national clients with individualized collection strategies.

37

Paymentus
Jerry Portocalis

Paymentus is the premier provider of electronic bill presentment and payment services for more than 1500 clients leading the Mortgage, Insurance, Telecom, Utility, Consumer Finance, Health and Government industries. Our platform provides a unified customer bill-pay experience that includes digital wallets, online, mobile, IVR, text, kiosk, and agent-assisted channels, and customer communication options.

19

PaymentVision
Rob Mengarelli

PaymentVision, a division of Autoscribe Corporation, is a biller-direct, PCI-certified, electronic payment gateway provider and payment processor. PaymentVision offers clients the unified ability to accept all forms of payment - check, ACH, cash, and credit or debit card payments, through their call center, automated phone system, online, mobile, in-person, text, or kiosk.

PaymentVision solutions handle billions of dollars for thousands of financial institutions, large and small nationwide including, credit unions, banks, consumer finance, law firms, and collection agencies.

28

PayNearMe ***Fireside Chat Booth-Side Speaker***
Steve Murphy

PayNearMe is the modern and reliable payments platform that lets your customers pay how, when and where they want. Accept cash, debit, credit, ACH and mobile-first payment methods including Apple Pay and Google Pay — all with a single platform.

PayNearMe builds innovative technology with an emphasis on user experience, customer satisfaction and reliability so you can collect every payment, every time.

Learn more at www.paynearme.com.

44

Phin Solutions, Inc.
Todd Hinrichs

Phin Solutions, LLC is an information services and software company that has been serving the credit and collections marketplace since July of 2000. Phin Solutions provides compliance information and consulting services to its customers through its Vigilant- CMSsm platform. Our primary focus is compliance monitoring services that help businesses better manage their customer portfolios and avoid Bankruptcy Stay, FDCPA, SCRA, and TCPA violations. Our services are delivered through

Our Compliance Monitoring Services include:
• Bankruptcy Information
• Deceased Information
• Active Duty Military Verification
• Consumer Complaint Identification (Litigious Debtors)
• Phone Verification

Additional Services:
• Address Append Services
• Contact-ability and Collection Scores
• Telephone Append Services

25

RevSpring ***Fireside Chat Booth-Side Speaker***
Cheryl Kananowicz

RevSpring is a technology services organization that provides intelligent communications and payment solutions to over 2,000 accounts receivables management companies, credit grantors, healthcare providers and technology companies throughout North America.

14

Ryan LLC ***Fireside Chat Booth-Side Speaker***
Keith Keeley

Ryan, an award-winning global tax services and unclaimed property recovery provider, is the largest Firm in the world dedicated exclusively to business taxes. Our multidisciplinary team of more than 2,500 professionals serves over 14,000 clients representing 50 countries, including prominent Global 5000 companies. Ryan’s Asset Recovery practice has recovered over $400 million of assets owed to our clients that have been lost or destroyed with an 98% success rate. Many assets are refunds, overpayments, paid wrong vendors or unknown bankruptcy credits that no motions have been made to recovery funds belonging to your company. Stop by Ryan’s booth for a free analysis on what your companies estimated recovery might be with these hidden treasurers.

4

Solutions By Text
Danny Cantrell

Solutions by Text is a division of Marketing Response Solutions, LLC, a privately-held corporation whose primary focus is delivering critical information in an SMS format Worldwide. SBT has developed proprietary software designed to adhere to regulations within the industry. For more information, visit www.solutionsbytext.com.

8

TCN
McKay Bird

TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as SMS, email, predictive dialer, IVR, call recording, and business analytics required to optimize operations while adhering to callers requests. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs.

TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.

For more information, visit www.tcn.com or follow on Twitter @tcn.

21

Telrock Systems, Inc.
Robert Fite

Telrock is an emerging technology leader of modern SaaS based consumer collection & recovery management software, called Optimus, built new from the ground-up for collections organizations that want to move to the next level of performance. Telrock leverages modern technology, powerful cloud computing, and more intelligent designs to provide the broadest and richest set of platform capabilities, at an attractive price point.

Capabilities include: “smart” collector workbench, real-time processing, advanced automated workflows / processing, omni-channel collection management, embedded digital channel messaging, interactive consumer collection portals, and easy DIY system administration / configuration.

29

VeriFacts, Inc.
Josie Donna

VeriFacts has been a trusted partner to the financial industry for over 30 years, helping bring our clients a competitive edge by locating and verifying places of employment, residential phone numbers and addresses, and no contact solutions. VeriFacts specializes in creating customized programs built for you, delivering 100% guaranteed accurate information.

30

Vertican Technologies, Inc. ***Fireside Chat Booth-Side Speaker***
Isaac Goldman

Vertican Technologies provides the collection industry with best-in-class technology, making operations more efficient, compliant, and profitable. We offer a variety of products to meet your technology needs. Use vExchange or YGC to electronically send / receive data, Q-LawE or Collection-Master to give you the tools to manage every aspect of your organization, vMedia to scan, index, and manage media, and Vertiply to integrate seamlessly into your business and help control every aspect of compliance. With over 40 years of experience, our knowledgeable staff, and secure comprehensive software packages will automate and streamline your collections cycle from beginning to end.

16

VoApps DirectDrop Voicemail
Todd Santa Maria

VoApps DirectDrop Voicemail delivers a voice message directly to the consumer’s voicemail box without calling the phone. Immediately increase right party contacts, dollars collected, and liquidation rates. Agencies using VoApps deliver thousands of voicemails in a matter of minutes. This creates availability for collection agents to field the influx of inbound phone calls responding to DirectDrop Voicemails. New clients can be up and running in less than two business days!

41

Williams & Fudge
J.R. Berninzoni

For more than 30 years, Williams & Fudge, Inc. has been committed to exceeding client expectations by delivering proprietary accounts receivable management solutions that comply in the constantly changing environment. Williams & Fudge is devoted to understanding specific needs of each organization and tailoring innovative solutions to optimize collection results. From identifying high risk accounts prior to charge-off, to providing full-service collection services, Williams & Fudge is able to maximize recoveries while maintaining strict compliance.

From Credit Unions to private lenders nationwide, we specialize in the recovery of outstanding loans and receivables while maintaining the reputation of the originating institution.

15

Windham Professionals
Stephanie Mailhot Phillips

Windham Professionals, Inc. is a privately held, family-owned company that was founded in 1982 to provide collection services. Since then, we have been delivering professional, ethical services to hundreds of clients nationwide. Currently, we provide 1st and 3rd party recovery programs that are customized, compliance-driven and customer-centric. Our clients come from different sectors including, but not limited to, higher education, healthcare, commercial, insurance and government. Approximately 400 people are employed across our five offices which are located in Salem, NH; Aston, PA; Hendersonville, TN; Las Vegas, NV; and Fairfield, NJ. Compliance with the rigorous and ever-changing standards that govern the collections industry is woven into our culture and spans across every department. Our Compliance Program promotes honest and ethical behavior and sets checks and balances to measure our success meeting all federal, state, and local regulations applicable to all programs. With Windham, you benefit from the knowledge and experience of a collection agency with the longevity and experience of a large company, with the responsiveness and diligence of a boutique agency.



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