Recovery Management Network (RMN) is a unique networking organization strictly for creditors, providing collection and recovery professionals with the peer contact, resources and information they need to succeed in their jobs. At RMN, we understand that collection and recovery professionals need to make the most of their time. For that reason, we strive to give members the most vital information and resources they need to effectively and successfully maximize results while minimizing risk. Our membership includes many of the major creditors in the United States and Canada. Membership is limited to creditors only, primarily through member referrals. If you are not a member and would like to join, please go to and complete the membership form.

Time Event
Wednesday - May 8, 2019
7:30 a.m. - 8:00 a.m. Member Breakfast
8:00 a.m. - 9:15 a.m. Introduction of Members and Identification of Hot Topics
Moderator:Jeremy Ruth, Arvest Bank
9:15 a.m. - 10:00 a.m. Omnichannel Communications
Tom NusspickelAmerican First Finance
10:00 a.m. - 10:15 a.m. Quick Break
10:15 a.m. - 11:30 a.m. Hot Topics and Best Practices Group Discussion
Jeremy Ruth, Arvest Bank
11:30 a.m. - 12:00 p.m. Performance Measurements and ScoreCards
Chris Bennett,BMW Financial Services
12:00 p.m. - 12:45 p.m. Member Networking Lunch
12:45 p.m. - 1:00 p.m. Resolving Disputes/Disagreements
Matt Ingraham TD Ameritrade
1:00 p.m. - 1:30 p.m. Open Discussion and Continuation of Hot Topics Identified Earlier
1:30 p.m. - 1:50 p.m. Auditing Tips for Our Changing World
Bev Evancic,Resource Management Services, Inc.
1:50 p.m. - 2:00 p.m. Brainstorm 2020 Teleconferences and Future Topics
Moderator Topic and Biography

Jeremy Ruth
Arvest Bank

Biography: Jeremy has over 20 years of experience in consumer lending and collections. He has managed the consumer loan collection efforts in various capacities at Arvest Bank for the last 15 years. During that time the bank has grown from $2.5B to over $16B in assets. He oversaw the transition from a decentralized to a centralized collection environment, with an emphasis on improving compliance throughout the collection cycle. He oversees early stage through post charge off collections for consumer direct and dealer lending as well as small business commercial credits. Bankruptcy, repossession, foreclosure, loss mitigation, third party collections and vendor management are among his responsibilities. Prior to joining Arvest Bank he was a general manager for used automobile dealership specializing in sub-prime/in-house auto financing. Jeremy holds a Bachelor of Business Administration with a minor in Marketing.

Speaker Topic and Biography

Chris Bennett
BMW Financial Services
Topic: Performance Measurements and ScoreCards

Chris Bennett recently returned from a 4½-year international assignment to Beijing with BMW Financial Services (China). He managed all internal collection operations, lowering the delinquency rate to less than 1/3 of the previous rates. He was then asked to assist in setting up the collection procedures for Herald International Leasing (a newly acquired auto leasing subsidiary of BMW in China). After completing that, he returned to BMW and resumed control of the internal collections and consulted on the external collection as well. He joined BMW in 2004. Prior to that, he had over 20 years of retail credit card experience covering all aspects of credit and collections. He developed training and incentive programs for new and experience collectors and built a legal collections department for a major regional department store. He has both Bachelor's and Master's Degrees in Business Administration and has taught Consumer Financial Education courses.

Bev Evancic
Resource Management Services, Inc.

Topic: Auditing Tips for Our Changing World

Bev Evancic has almost 25 years experience in collection and recovery. She has managed all phases of collection and recovery operations, including automated dialer units, bankruptcy and legal units, skip tracing units, internal collections, outside collection agency networks, and Consumer Credit Counseling.

As a Consultant for Resource Management Services, Inc., Bev has spearheaded collection and recovery best practices reviews for many top credit grantors. Her articles on dialer operations, agency management and bankruptcy best practices have been widely publicized.

Prior to joining Resource Management Services, Inc. in 1995, Bev managed the Recovery Department for AT&T Universal Card Services where she reengineered the bankruptcy, probate, internal and litigation processes.

Matt Ingraham
TD Ameritrade

Topic: Resolving Disputes/Disagreements

Matt Ingraham is currently a Sr. Manager in Operations Control for TD Ameritrade. In the last eleven years he has worked in both legal and operational risk management roles at TD Ameritrade. Matt oversees all aspects of the collection process at TD Ameritrade (including internal collections, third-party collections, bankruptcy, collections litigation, and vendor management). Prior to joining TD Ameritrade he was a judicial law clerk for the Hon. Lee M. Jackwig, United States Bankruptcy Court in the Southern District of Iowa. Matt has a law degree from Creighton University and a bachelor's degree from Kansas Wesleyan University.

Tom Nusspickel
American First Finance
Session: Omnichannel Communications

Thomas (Tom) Nusspickel, Chief Operating Officer for American First Finance, has a 28-year career in the banking & financial services industry in executive-level roles directing Customer Service and Collections/Recovery divisions for credit originators, third-party servicers, and BPO companies. Tom began his management career with HSBC, serving close to 10 years running Collections & Recovery for three divisions.

Tom has unique skill sets having been successful as both a creditor and a vendor/servicer executive. He has been responsible for operational oversight of large portfolios including Auto, Credit Card, Consumer Loan, Mortgage, Online Retail, and Student Loans both domestically and internationally.

Tom currently focuses on developing culture, finding efficiencies, and ensuring that servicing in all departments is poised for growth by utilizing the best available technologies, all while maintaining and advancing training programs and methods for his teams.

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