Day 1 - Monday – May 8, 2017 - 8:30 a.m. – 5:00 p.m.
Day 2 - Tuesday – May 9, 2017 - 8:00 a.m. – 4:00 p.m.

With over 25 years of experience auditing collection agencies and attorneys, Resource Management Services, Inc. enhances their workshop schedule by adding this new "Third Party Vendor Auditing" Workshop. For compliance officers, vendor managers or collection agency auditors, learn strategy and practical tips for auditing collection activities, whether at your own shop or at one of your vendor's operations. Learn to incorporate compliance, consumer protection and effectiveness into your audit, as you develop, enhance or update your audit strategies, policies and procedures to meet regulations. 

• When to audit, and whether to audit remotely or onsite 
• Sampling techniques to increase your effectiveness
• How to develop an effective call monitoring scorecard
• What to audit - compliance, consumer protection, payments, security and more
• Auditing complaint tracking and management
• Audit bias and how to avoid it
• What many audit teams miss
• When policies and procedures don't match activity
• Using the audit to improve compliance and performance 

Hear audit horror stories from audit experts, and find out how to avoid them in the operations you audit. Instructors focus on teaching techniques and strategies you need to develop your company's audit policies and procedures, including: clear expectations about compliance; establishment of internal controls and ongoing monitoring; structuring prompt actions when problems are identified; and, ideas for enforceable consequences for violations. Learn ways to ensure that service providers do not present unwarranted risks to consumers. 

The training is a two-day session. Price $1295 first attendee, $1095 additional attendees from the same company. 

Cancellation Policy: A minimum of 8 registrants needed in order to conduct the workshop. Resource Management Services, Inc. reserves the right to cancel 2 weeks prior to date if quota is not met. Should you be unable to attend, cancellation must be made 2 weeks prior to event. 

Substitutions allowed from your organization. 

Resource Management Services, Inc. is an authorized provider of continuing educational credits for the DBA International Debt Buyer Certification Programs. Participation and attendance at the Third Party Vendor Auditing Class earns 14.5 credits. Forms are available for class attendees.

Ken Evancic
Vice President
Resource Management Services, Inc.

Ken Evancic is a collections veteran with over 20 years experience. He has managed all phases of collection, including all levels of delinquency, automated dialer units, early out agency management, recovery, and skip tracing. In addition to collections operations management, he has lead initiatives in the areas of performance management, collections strategy development, collector and manager training, collector desktop design, collections reporting systems, and risk and compliance.

Read More About Ken Evancic...

Bev Evancic
Vice President
Resource Management Services, Inc.

Bev Evancic has almost 20 years experience in collection and recovery. She has managed all phases of collection and recovery operations, including automated dialer units, bankruptcy and legal units, skip tracing units, internal collections, outside collection agency networks, and Consumer Credit Counseling.  As a Consultant for Resource Management Services, Inc., Bev has spearheaded collection and recovery best practices reviews for many top credit grantors. Her articles on dialer operations, agency management and bankruptcy best practices have been widely published.

Read More About Bev Evancic...

Third Party Vendor Auditing 2-Day Workshop - Attendee Registration


Third Party Vendor Auditing 2-Day Workshop - Additional Attendee Registration

($200 Discount for each additional attendee from the same company, Additional Registrant Form must be submitted with Registration Form)


Download Registration Form


Collection and Recovery Solutions

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10440 Pioneer Blvd. Suite 2, Santa Fe Springs, CA 90670. Contact 562-906-1101 if there are any questions.