About Rod Arends:
Rod Arends is assistant vice president of Collections for World Omni Financial Corp. and CenterOne Financial Services LLC (CenterOne), an industry leader in third-party servicing. He has more than 20 years of experience in vehicle finance, including both prime and subprime portfolio management. Arends is responsible for collection and recovery efforts on the Southeast Toyota Finance portfolio as well as third-party portfolios.
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About CenterOne Financial Services LLC

CenterOne Financial Services LLC (CenterOne) (www.centeronefinancial.com), headquartered in Deerfield Beach, Fla., leverages more than three decades of experience in the automotive industry. Bringing a wealth of knowledge and expertise to its clients, CenterOne's servicing solutions include originations, loan and lease servicing, collections, pro-active "pre-term" remarketing, repossession remarketing, back-up servicing and training. From start to finish, its services are designed to provide value-added solutions. In 2004, in recognition of the company's servicing processes, CenterOne was the first retail auto loan and lease servicer to earn the highest S&P servicer rating of "STRONG," a rating that the company maintains today.

CenterOne is a part of JM Family Enterprises, Inc. (JM Family) (www.jmfamily.com), an $8.4 billion diversified automotive corporation ranked by Forbes magazine as the 33rd-largest privately held company in the United States. JM Family is currently ranked No. 28 by FORTUNE® as one of the 100 Best Companies to Work For, its 12th consecutive year on the list. The company is also ranked No. 3 on Computerworld's list of "100 Best Places to Work in IT." Its principal businesses focus on vehicle distribution and processing, financial services, finance and insurance products and services, retail sales, marketing and consulting and dealer-focused technology products and services.

About Alane Becket:
Alane A. Becket is a managing partner of Becket & Lee LLP, a Malvern, Pa. law firm specializing in the nationwide representation of creditors in bankruptcy matters. Becket & Lee is a Women's Business Enterprise, as certified by the Women's Business Enterprise National Council. The majority of the firm's clientele are consumer lenders and debt purchasers.

Ms. Becket graduated from the Pennsylvania State University and Widener University School of Law, and was admitted to practice in Pennsylvania and New Jersey in 1992. Since that time, she has continually represented creditors and debt purchasers in commercial and bankruptcy matters and FDCPA defense.
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Serving on the Board of Directors of the American Bankruptcy Institute, Ms. Becket is also Co-Chair of the ABI's Consumer Bankruptcy Committee and a contributing Editor of its flagship publication, ABI Journal. She is a member of the conferences of Chapter 13 Trustees, Bankruptcy Trustees, DBA International, ACA International and the National Association of Retail Collection Attorneys. She has written and lectured extensively on consumer bankruptcy issues for a variety of professional organizations, including Resource Management Services, the ABI, the NACTT, the Commercial Law League of America, the American Collector's Association, NARCA, Norton Institute on Bankruptcy Law and a host of local and regional creditor organizations.

About Bob Belair:
Robert R. Belair is currently a privacy attorney for Arnall Golden Gregory LLP at their Washington DC office.

Mr. Belair is a founding partner of Oldaker, Belair & Wittie in Washington and served for many years as co-editor of the nation's pre-eminent privacy periodical for the business community, Privacy & American Business. Prior to that, Mr. Belair was a long-time partner in the Washington DC office of what is now K&L Gates. Mr. Belair served as Deputy Counsel to the White House Privacy Committee in the Ford Administration and as a lawyer in the Federal Trade Commission's Bureau of Consumer Protection, doing privacy related work. He later served as General Counsel of the National Commission on the Confidentiality of Health Records. Mr. Belair also served on the Senate Judiciary Committee Advisory Committee for then Chairman Joseph R. Biden, and as an adviser to Senator Robert F. Bennett's Health Privacy Task Force.
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Mr. Belair's privacy practice centers on the representation of privacy sensitive organizations with respect to credit and financial records, debt records, educational records, criminal records, medical records, employment records and telecommunications information. He has served as General Counsel to SEARCH, the National Consortium for Justice Information and Statistics and General Counsel to the National Commission on the Confidentiality of Health Records. He has also been chairman of an American Bar Association Privacy Committee. Mr. Belair also serves as Legislative Counsel to the DBA International. Mr. Belair has spoken and written widely on privacy and information law topics.

Mr. Belair's practice includes representation of clients before the courts, federal agencies, in particular, the Federal Trade Commission and the Congress. He has litigated numerous privacy and freedom of information cases, including serving as lead amicus counsel in the Supreme Court's 1989 landmark privacy and freedom of information and privacy decision, Reporters Committee for Freedom of the Press v. Department of Justice.

Mr. Belair has served as a legal consultant on privacy, freedom of information and information policy matters to numerous government agencies and commissions including the National Conference of Commissioners on Uniform State Laws, the National Academy of Sciences, the Office of Technology Assessment, the National Telecommunications and Information Administration, the Social Security Administration, the Department of Defense, the National Science Foundation, and the Federal Paperwork Commission. On the Hill, Mr. Belair has served on the Senate Judiciary Advisory Committee and the Senate Task Force on health privacy.

Mr. Belair received his law degree from Columbia University in 1973 where he was a Harlan Fiske Stone Scholar, a Charles Evans Hughes Scholar and Editor-in-Chief of the Columbia Human Rights Law Review.

Mr. Belair can be reached at bbelair@obwlaw.com and (202) 496-3445.

About Paula Catterall:
Paula Catterall has been Director of Recoveries for Sterling Jewelers Inc. of Akron, Ohio for 10 years. Sterling is the nation's largest retail jeweler and operates under various store names including Kay, Osterman, Goodman, Marks and Morgan, and JB Robinson Jewelers, as well as Jared the Galleria of Jewelry. Sterling offers its own credit programs and services its own receivables.

Prior to joining Sterling Jewelers Inc., Paula served as President and CEO of Collection Management Network (CMN). CMN operated a national network of collection agencies using a proprietary internet-based collection system she helped develop. Additionally, she provided consulting and training services through CMN's subsidiary, Loss Prevention and Recovery, Inc. (LPR).
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Earlier in her career, as Executive Vice President for A.M. Miller & Associates, Inc., a recognized national collection agency located in Minneapolis, Paula was responsible for over 200 collectors, collection managers, and directors, as well as all collection area training and auditing. Under her leadership, the company realized top performance for many national credit card, commercial, and student loan clients. She created and implemented an internal audit program, developed management training modules, and originated its management-trainee program.

Recognized in 2007 as a Visionary by Smart Business Magazine, Paula Catterall has a Master of Business Administration degree from Drake University and a Bachelor of Business Administration degree from the University of Iowa. She served as president of the International Credit Association.

About Jay Cocchiara:
Jay is a graduate of Loyola University in New Orleans and an alumnus of the Graduate School of Banking of the South at Louisiana State University. He started his banking career 27 years ago at First Commerce Corporation in New Orleans, where he served in a variety leadership roles related to retail banking and lending. 11 years ago, Jay joined Bank One's auto finance team in Phoenix to establish centralized national operations for a number of specialty collections functions, including bankruptcy and recovery. He was also called upon to reengineer National Loan and Lease Servicing functions for Bank One's auto finance business.
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When JP Morgan Chase acquired Bank One in mid-2004, Jay developed and implemented integration strategies for the Chase and Bank One auto collections functions, and then took on his current role as manager of Chase Auto's National Recovery Group. In this role, his responsibilities include management of all post-charge off, bankruptcy, and other specialty collections functions. In early 2009, these responsibilities expanded in scope to include Chase Student Loans as well.

About Brian Donahue:
Brian Donahue has just recently joined BBVA Compass Bank in April of 2011 as the Quality Analyst with Internal Collections and Recovery.

Prior to joining BBVA, Brian held the position of AVP in Procurement/Outsourcing for Regions Bank from July of 2010 to April of 2011. His responsibilities with Regions Bank have included contract negotiations, collections, training and coaching Associates, auditing external vendors (including Collection Agencies, Attorneys, Auctions, and Repossession Agents), representing AmSouth and Regions in litigation/court cases, participating in Recovery Managers Forum (member of executive committee), interaction with Procurement/Risk Management and Tech Governance when adding external vendors, and the management of Agency relationships.
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Brian's banking career began with collections positions with NationsBank and branch banking positions with NorWest Financial, Fidelity Financial and Wells Fargo Financial Acceptance. He has been involved in lending/underwriting, dealer finance, repossession, bankruptcy, and collections, as well as branch operations including training, sales, and cash balancing.

Brian received his Bachelor of Science in Business Administration at University of North Carolina at Charlotte.

About Barry Dumser:
As Senior Vice President of First Citizens Bank and Trust Company of North Carolina, Mr. Dumser manages the Bankruptcy and Recovery Units for First Citizens Bank and IronStone Bank as well as being In-house Counsel to the Credit Resolution Group which includes all aspects of defaulted Consumer and Commercial loans.
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With a B.S. in Economics from Wharton School of Finance and Commerce, University of Pennsylvania, an M.B.A. from Boston University, and a J.D. University of Baltimore, Mr. Dumser's four decades in the accounts receivable field, as a creditor, and as a debt collector [has afforded him a wide perspective on the business of receivables management]. He has managed collections and recoveries for a large Mid Atlantic healthcare insurer, litigated hundreds of cases as a Creditor's Rights attorney, was the General Counsel for a large debt buyer and has extensive experience in unsecured, collateralized, and commercial loans.

Barry and his wife, Sandra McShea (also a Maryland licensed attorney) live on their farm in the Pinehurst North Carolina area where the breed and sell Connemara Ponies."

About Kelli Edmonds:
Kelli is a graduate of Emporia State University with a Bachelor's degree in Business Management. She started her career in the credit and collections industry in 1987 at Sallie Mae, holding various positions of increasing responsibility. Following her ten year tenure with Sallie Mae, Kelli completed the Management Development Program at GE Capital where she completed the GE Six Sigma Quality Green Belt certification and was responsible for the Customer Service division for GE's Consumer Direct Lending business. Prior to joining Bank One/Chase in 2003, Kelli worked at Citibank where she held several management positions within their CitiCards Recovery division.
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Kelli currently oversees the Outsource Recovery department at Chase Auto Finance, which is responsible for the outsourcing of auto finance deficiency, end-of-term lease, student loan and commercial accounts to collection agencies and law firms as well as portfolio asset sales.

About Michael Goins:
Mr. Goins will be addressing the challenges and changes in our industry today. He will review the current challenges we face, such as the 2007 meltdown of delinquency and losses, strategy changes, stabilization, and improvements. Mike will discuss the specifics of the strategic changes chosen and why they were employed as compared to other options. Results of strategies and how the paradigm of the industry is changing will be covered as well.
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Mr. Goins is responsible for all Loss Recovery and Severely Delinquent Collection Strategies for Chrysler Financial. This includes Litigation, Collection Agency, Skip, Internal Recovery Collections, Severely Delinquent Collections, Exceptions, Repossession Strategy, Redemption and Insurance Resolution processes. He has overseen every debt sale conducted by Chrysler Financial.

Mr. Goins has over 20 years experience in the Loss Recovery industry having served as Vice President of Loss Recovery for Barnett Banks, Inc. and NationsBank N.A. He has been a member and past Chairman of the RMS User Committee and has been on various trade boards. He has spoken at many trade conferences on the topic of Loss Recovery and Debt Sales. He holds a B.S. in Business Administration from Jacksonville University.

About Dennis Hammond:
President, THE DEBT MARKETPLACE, INC. (1994 – Present)
Vice President, Resource Management Services, Inc. (1986 – Present)

Mr. Hammond is President of THE DEBT MARKETPLACE, INC., formed in 1994 to provide consulting services regarding risk issues affecting creditors and purchasers in this dynamic and evolutionary market of delinquent receivables sales. He is responsible for consulting on more than $30 billion in delinquent debt portfolio sales. A large number of the portfolios he has brought to market were the first of their kind in the industry. He conducts educational courses on how to buy and sell debt through his Buyer/Seller 101® and Passive Debt Buyer training programs.
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He is co-founder and former Executive Director of DBA International, Inc. (fka: Debt Buyers' Association). He was responsible for the development and growth of this thirteen year-old, non-profit trade association.

He is the recipient of the 2004 Donald Kramer Award for his contributions to the legal collections community.

About John Hart:
John Hart is the Recovery Leader for the Americas Region for GE Capital. He is responsible for Agency and Attorney Management, Asset Sales, Internal Recovery, Bankruptcy and Probate processing and recoveries, Recovery Technology Operations, and all other Recovery Support operations. Before GE, he held a variety of leadership positions at Chase Card Services both in Collections and in Recoveries. John has over 19 years of experience in Collections and Recoveries. He began his career as a collector. John holds Masters degrees from the University of Texas at San Antonio and from Princeton Theological Seminary, and a Bachelors degree from Arizona State University.

About Henry Hildebrand:
Henry E. Hildebrand, III has served as Standing Trustee for Chapter 13 matters in the Middle District of Tennessee since 1982 and as Standing Chapter 12 Trustee for that district since 1986. He also is of counsel to the Nashville law firm of Lassiter, Tidwell, Davis, Keller & Hogan, PLLC.
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Mr. Hildebrand graduated from Vanderbilt University and received his J.D. from the National Law Center of George Washington University. He is a fellow of the American College of Bankruptcy and serves on its Education Committee. - Read More » He is Board Certified in consumer bankruptcy law by the American Board of Certification. He is Chairman of the Legislative and Legal Affairs Committee for the National Association of Chapter 13 Trustees (NACTT). In addition, he is on the Board of Directors for the NACTT Academy for Consumer Bankruptcy Education, Inc.

Mr. Hildebrand has served as case notes author for The Quarterly, a newsletter dealing with consumer bankruptcy issues and Chapter 13 practice in particular, since 1991. He is a regular contributor to the American Bankruptcy Institute Journal. He is an adjunct faculty member for the Nashville School of Law and St. Johns University School of Law.

About Don Hill:
Don Hill is President of DMH & Associates, a company that provides consulting and marketing services to clients in the financial services industry, helping them achieve their desired revenue and profitability objectives. He is also on the Board of Advisors of LCI Bankruptcy Solutions.

Prior to forming DMH & Associates, Don was Executive Vice President of National Bankruptcy Services ("NBS"), a nationwide provider of complete bankruptcy management services to lenders of residential mortgages and automobile loans. Combining expertise and technology, NBS provides significant financial and operational benefits to secured lenders in the management and servicing of their loans in bankruptcy.
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Don has been involved in the bankruptcy recovery industry since 1992, when he became President of Creditors Bankruptcy Service. Previously, he was with Computer Sciences Corporation and its Credit Services Company where he was Executive Vice President, responsible for credit reporting sales and operations. Don began his business career with IBM.

His long held interest in the credit industry extends beyond his occupation. He served as President of the Credit Industry Research Council and is a member of the American Bankruptcy Institute and the National Association of Chapter 13 Trustees. He is also former Vice Chairman of the Consumer Data Information Association, where he was instrumental in creating the first Credit Reporting Resources Guide.

Don earned a Master's degree in Statistics from Florida State University after graduating from Louisiana College with a Bachelor's degree in Mathematics.

About Alan Hochheiser:
Alan Hochheiser is the Managing Partner of the Bankruptcy Unit of WWR and practices in both the Consumer and Commercial Bankruptcy Groups. He is also involved in the firm's Real Estate Default Group. Based in the Brooklyn Heights office, Alan's responsibilities include managing the attorneys and employees in his unit, creating new bankruptcy programs for clients and marketing. Alan received a B.A. cum laude from the State University of New York at Albany in 1985 and a J.D. from the Case Western Reserve University School of Law in 1988. A member of the Ohio State and Cleveland Metropolitan Bar Associations, Alan is licensed in Ohio and is admitted to practice before the U.S. Read More » District Court (Northern District of Ohio, Western District of Pennsylvania) and the Sixth Circuit Court of Appeals. Alan is currently a member of the American Bankruptcy Institute (Consumer Committee member), Commercial Law League of America, National Association of Chapter 13 Trustees (Creditors Auxiliary member), National Association of Bankruptcy Trustees (Associate Member), Fannie Mae Retained Attorney Network, Northern Ohio Credit Association, Default Attorney Group and Phi Delta Phi. He is a frequent lecturer and has been published in CUES Credit Union Management. His community involvement includes volunteering with the ARMDI (Vice President), Fairmount Temple (Board Member and past Brotherhood President) and the Montifiore-Fairmount Temple Mitzvah Corp.

About Gail Husman:
Gail is a Director of Finance with DIRECTV. She has been with DIRECTV for 11 years and manages their bad debt portfolio. Gail oversees the third-party agency recovery program for all written-off accounts, which currently consists of four levels of placements and final disposition of accounts sold to debt buyers. Additionally, Gail has expertise in customer billing and managing the accounts receivable for 19 million DIRECTV subscribers. Prior to DIRECTV, Gail held various Finance and Customer Service positions. She spent 7 years working for The Disney Channel as Business Manager for the Disney Home Satellite Division. Prior to Disney she worked in Cable Television for approximately 10 years. Originally from Colorado, Gail has a degree in Accounting and Geography from the University of Northern Colorado.

About John Jackson:
John Jackson is an Assistant Vice President in the Consumer Collection and Recovery division of Fifth Third Bank, located in Grand Rapids, Michigan. He currently leads a team comprised of 28 exempt and non-exempt staff responsible for several Specialty Collection and Recovery processes for card, lease, loan, and home equity products. Responsibilities include: Credit Bureau & Collection Disputes, Deceased/Probate internal collection and Outside Service Provider recovery coordinator, Total Loss Auto Insurance Claims, Life/Health/Job Loss AMP & MOB Insurance claims, pre-litigation Attorney negotiation, CCCS, and SCRA. John has been in the financial services industry and Fifth Third Bank for 15 years, with 14 of those years in various Leadership positions within Consumer Collection and Recovery.

About Wayne MacDonald:
After completion of 34 years service with The Bank of Nova Scotia (Scotiabank) Wayne just recently retired in April of this year. During his tenure with the Bank Wayne held a variety of positions in both Retail and Commercial Lending, Audit and Risk Management. Wayne most recently served as the Director Canadian Collections in Risk Management, a position he held for the 9 years prior to his retirement.
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During Wayne's tenure as Director Canadian Collections with Scotiabank he was responsible for the development and implementation of collection policy and strategy for both internal and external collections for Canadian operations. This included all Retail and Small Business products as well as Government Student Loans and a near prime auto loan portfolio. It was during this role that Wayne developed and implemented an aggressive agency work plan that resulted in an acceleration of recoveries and at the same time produced reduced collection costs. The success was in accelerating and increasing recoveries while doing so at a lower cost - a win / win in the collection industry.

About John Monari:
John Monari currently leads front line and recovery collections operations for a diversified product portfolio at TruMark Financial Credit Union. John has over 15 years of leadership experience in the consumer collections and recovery industry. He has worked for several financial institutions including First Union and Wachovia overseeing collections efforts on multiple business lines from cradle to grave. In the last three years John has held a variety of positions including assimilating an offshore operation, integrating GSE tools for mortgage collections and more recently aligning small shop capabilities with technology and vendor services. John received his BS from Temple University in 1991 and completed the Consumer Banker's Associations School of Retail Bank Management in 2005.

About Manny Newburger:
Manuel H. (Manny) Newburger is the President of Barron, Newburger, Sinsley & Wier, PLLC, a multi-state law firm with offices in Austin, Houston, and Dallas, Texas, Tampa, Florida, and Scarsdale, New York. He is also an Adjunct Professor at the University of Texas School of Law, where he teaches consumer protection law, and the President of Fair Debt Consultants, LLC, through which he provides training and management consulting services to the collection industry. Mr. Newburger is the principal author of Fair Debt Collection Practices: Federal and State Law and Regulation (Sheshunoff & Pratt).

About Dave Nole:
Dave Nole is an Executive Vice President of Wells Fargo Bank and Head of the Residential Valuation Services, Corporate Credit Division, which provides oversight to collateral valuation services, methods and processes across all of Wells Fargo residential real estate businesses. Mr. Nole has over 25 + years in the banking industry and prior responsibilities include; CRO Consumer Banking Risk Management, President and Chief Executive Officer of the Credit Card Division and Chief Credit Officer Customer Direct Access Division. He previously held positions prior to joining Wells Fargo as VP Credit Policy and Risk Management, Associates Corporation, N.A. and Vice President Asset Quality, Advanta Corporation.
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Mr. Nole holds a MBA from University of Denver and a BA from the University of New York. He currently serves as Chairman on the RMA Advisory Committee, and serves on the Fair Isaacs Client Advisory Board, the Austin Logistics Advisory Board and the HNC Corporation Advisory Board. He also serves on the MS Society National Board of Directors and is a former Captain in the United States Marine Corp.

About Craig Paterson:
Craig Paterson is Vice President of Special Accounts for GM Financial/AmeriCredit. He has more than 26 years of experience in the auto finance industry in both the prime and subprime sectors with captive and non-captive finance companies. Beginning with World Omni Financial Corporation in 1984, Craig has worked in collections, credit and dealer services departments. He spent time working at a few small subprime finance companies before starting at AmeriCredit in Dec. of 2000. For the last five years, Craig has been responsible for the Loss Recovery area and oversees the recovery of charged off accounts via internal collection, agency and attorney outsourcing, probate outsourcing and the sale of auto deficiency balances.

About Arturo Perez:
Arturo is currently Director of MIS at BBVA COMPASS BANK and has also headed up Risk Management, Analytics and Reporting for Collections & Recovery.

Prior to joining BBVA COMPASS BANK, Arturo held several positions of increasing responsibility including management positions at Bank of America, Sears Credit, Pepsi, and American Express. Arturo holds both graduate and undergraduate degrees (BS Finance, MBA) from the University of North Carolina.

About Stuart Pratt:
Stuart K. Pratt is President and CEO of the Consumer Data Industry Association, headquartered in Washington, D.C. CDIA, is the international trade association representing over 300 consumer data companies that provide fraud prevention and risk management products, credit and mortgage reports, tenant and employment screening services, check fraud and verification services, and collection services to hundreds of thousands of customers across the United States and the globe.
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Mr. Pratt is the principal spokesman for the industry. As such, he testifies regularly before the U.S. Congress, represents the industry in the international market and interacts with the major media outlets. He has advised presidential and gubernatorial task forces on the importance of the free flow of information to the U.S. economy, and represented the industry as an advisor to the U.S. Department of Commerce on European Union-U.S. Safe Harbor negotiations. Pratt has participated in World Bank forums on credit reporting in developing economies and counseled private and government entities overseas on credit reporting issues. He also speaks frequently on the subjects of consumer data law, policy and business practices at domestic and international forums, including most recently programs in Cape Town and Berlin.

CDIA's mission is to enable consumers, media, legislators and regulators to fully understand the broad economic benefits of the responsible use of consumer data which creates both opportunities for consumers individually and the economy as a whole. The Association's work focuses on Congress, and the regulatory process through its staff in Washington, D.C. and representatives in more than 35 state capitals. This results in a review and analysis of more than 1000 legislative and regulatory proposals every year.

Mr. Pratt received his Bachelor's Degree from Furman University in Greenville, SC., and conducted his graduate studies in business at the University of Maryland.

About Joe Saculles:
Joe Saculles is currently the VP of Risk Management Operations and Site Leader of the San Antonio Customer Service and Operations Center for Kohl's Department Stores. He is responsible for inbound and outbound collections, recoveries, bankruptcies, fraud, and third party relationships.

Mr. Saculles has lead organizations in various capacities in the Private Label Credit Card industry with Macy's in partnership with Citi, and the May Department Stores Company. He holds an MBA from Washington University in St. Louis, Missouri and is a graduate of the University of Maryland, College Park. Joe is a native of the Washington, DC area and now currently resides in San Antonio, Texas.

About Andrew Schorn:
Schorn brings nearly 30 years of hands-on industry and operational experience to his role at USAA. As the leader of Agency Management in the Federal Savings Bank, Schorn leads the outsource agency vendor performance management team. Prior to joining USAA, Schorn worked as a Consultant to the financial services industry where he provided reviews and operational expertise to both US and UK based banks in the credit card, mortgage, home equity, auto collection and loss mitigation operations areas. Prior to Consulting, Schorn has worked as the senior leader of outsourcing and collection operations at debt buyer and credit card operations, IDT Carmel, Chase Card Services, Fleet Bank, AT&T, GE Capital, and Citibank, where he managed multi-billion dollar portfolios.

About Andrew Soros:
Graduate of Ohio University with a bachelor's degree in Business Administration/ Corporate Finance. Started working in the captive finance arena in 1986 with World Omni Financial Corporation later moving on to Nissan Motor Acceptance Corp in 1988 holding numerous positions in credit originations, collections and loss recovery.

Currently he is responsible for all collections, bankruptcy and recovery activity for the Nissan and Infiniti portfolio's managing multiple in-house operations as well as offshore and onshore outsourced operations.

About Chuck Stigers:
Chuck has been actively working in the wireless industry with a focus on collections, since joining T-Mobile in 2002. Chuck began his career at T-Mobile as an Analyst on the Agency Operations team, which managed the collection agency relationships. He was responsible for various facets of the T-Mobile internal collection strategy and policy before taking over the management role in Agency Operations.

Chuck is currently the Sr Manager of Portfolio Risk Operations which encompasses the management of T-Mobile’s outside collections agencies, including strategic and systems support, and managing the Bankruptcy function for the enterprise.

Prior to joining T-Mobile, Chuck worked at a couple small high-tech companies after earning his undergraduate degree in Mathematics at Washington State University. Chuck also received his MBA from Florida State University.