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| Schedule |
| Tuesday, May 5, 2009 |
| 3:00 PM - 7:00 PM |
Early Registration |
| Wednesday, May 6, 2009 |
| 8:00 AM - 7:00 PM |
Registration |
| 8:00 AM - 4:30 PM |
Exhibitor Set-up |
| 12:30 PM - 1:30 PM |
Professional Women in the Collections Industry Network Luncheon
This group meets during industry conferences and communicates throughout the year via conference calls. Their objective is to provide a safe environment for professional leaders of all levels, to meet other women in the industry and share valuable knowledge, experience and resources. Learn more about the organization at pwcinetwork.com or contact Kathy Aman(kaman@icsystem.com) for more information. |
| 1:30 PM - 4:30 PM |
Pre-Conference Workshop: Bankruptcy Challenges and Solutions (Open to all conference attendees)
Melyssa Barrett, Visa, Inc.
Alane Becket, Becket & Lee LLP
Henry E. Hildebrand III, Chapter 13 Trustee
Description: The current economic environment presents a number of challenges to secured and unsecured creditors when dealing with customer bankruptcy filings. This panel will review the current landscape, including the impacts of some new legislative and regulatory proposals relevant to Chapter 7 and Chapter 13 bankruptcies. They will discuss a number of operational strategies and solutions, and provide some insight into their application. |
| 2:00 PM - 4:30 PM |
Bank of America Consumer Loan Risk Operations - Private Agency/Vendor Meeting for Existing Vendors
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| 5:00 PM - 5:30 PM |
First Timer Orientation
If this is your first CRS conference, we recommend that you attend this meeting Wednesday at 5:00 pm in Mesquite 2. Judy Hammond of Resource Management Services, Inc. will introduce you to the event and explain ways to get the most out of your conference experience. Meet other creditors attending for the first time and make plans to maximize the educational opportunities available. |
| 5:30 PM - 7:30 PM |
Opening Reception and Exhibits Open - Sponsored by: Creditors Interchange |
| Thursday, May 7, 2009 |
| 8:00 AM - 9:00 AM |
Continental Breakfast - Sponsored by: drs/BONDED Collection Systems and Genpact USA |
| 9:00 AM - 10:00 AM |
Keynote Speaker Session
Dr. Frank Luntz, The Word Doctors, LLC
Description: Back by popular demand, last year Dr. Luntz provided an insightful look into Words that Work and communicating in challenging times. This year, he will share his insight into The First 100 Days of the new administration, and what it means to creditors, and collections! A Washington insider, and linguist combined, Dr. Luntz provides thought-provoking insight into how to best communicate, the temperature and challenges from Washington, and the effect on the consumer, and ultimately, our collections and recovery. "Now more than ever, you need to know what people want, what people expect, and what they demand." |
| 10:00 AM - 10:30 AM |
Morning Break and Networking - Sponsored by: Apollo Enterprise Solutions |
| 10:30 AM - 11:15 AM |
Industry Keynote Speaker
Mike Ginsberg, Kaulkin Ginsberg
Description: In the current economy, corporations worldwide are placing increased scrutiny on their accounts receivable management. Recovery managers, debt buyers, and agency professionals are stepping into this spotlight with an opportunity to deliver crucial results to the bottom line, but the challenges are extreme. In this keynote address, industry veteran Mike Ginsberg takes a look at how changes in the economy, regulation, and politics are likely to shape the future of the industry and what that will mean to credit grantors, debt buyers, and the collection agencies and other service providers they employ. This presentation will focus on the current industry drivers, including economic conditions, mergers and acquisitions, market forces, and trends. It will also look ahead to how these developments are likely to play out in the future. |
| 11:15 AM - 12:00 PM |
Operational Strategies in a Challenging Environment
John Frey, BBVA Compass Bank
Michele Raneri, Experian
Tom Thurmond, Resurgent Capital Services
Description: Is your operational structure optimized to adapt and succeed in this collection and recovery environment. Explore strategies and concepts with successful industry veterans. |
| 12:00 PM - 1:30 PM |
Lunch in Acacia - Dessert and Coffee Networking in the Exhibit Hall
Sponsored by: Becket & Lee LLP and UniversalSystems
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| 1:30 PM - 4:30 PM |
Citi - Private Agency/Vendor Meeting for Existing Vendors |
| 1:30 PM - 2:20 PM |
Regulatory and Legislative Update
Robert R. Belair, Oldaker, Belair & Wittie
Stuart Pratt, Consumer Data Industry Association
Description: What can you expect to see in 2009 in the way of State and Federal legislation, and what will be the some of the impacts of the regulatory changes contemplated or implemented by the new administration. Bob Belair and Stuart Pratt will discuss these issues and provide some additional insight for what is happening inside the Beltway and how it might impact our industry. |
| 2:20 PM - 3:05 PM |
Integrating Advanced Technology Solutions
Scott Carter, TransUnion
John Graser, Barclaycard US
John McNamara, LiveVox
Ray Peloso, Royal Bank of Scotland
Description: In today’s environment, technology and it’s effective management is critical to advancing the collection and recovery effort. How technology is integrated into your operation can spell the difference between success and failure. The use of technology as a strategic tool to support your internal collection and recovery effort, as well as the efforts of your external agencies, will be the focus of this panel presentation. |
| 3:05 PM - 3:35 PM |
Afternoon Break and Networking - Sponsored by: Full Circle Financial Services |
| 3:30 PM - 5:00 PM |
Concurrent Auto Finance Peer Group Roundtable (Members Only)
Facilitated by Kelli Edmonds and Jay Cocchiara, Chase Auto Finance
Description: The Auto Finance Peer Group break out session provides auto creditors the opportunity to meet with industry peers to discuss auto recovery issues, challenges and best practices. During the break out session, Kelli Edmonds of Chase Auto Finance will facilitate discussions related to the current economic situation, its impact on auto recoveries, and the best practices of industry leaders to manage recovery operations through these challenging times. The session will be an interactive open forum providing attendees the opportunity to share their experiences, thoughts and plans for the future. |
| 3:35 PM - 4:20 PM |
Deceased Collection Strategies and Opportunities: How This Sensitive Portfolio Can Be Managed to Improve Recoveries.
Adam Cohen, Phillips & Cohen Associates, Ltd.
Paul Thurman, Columbia University
Description: Like people, organizations do not like to deal with death. This is especially true for credit grantors. While many of the largest credit grantors have developed sophisticated strategies to deal with a customer’s major life events – the birth of a child, marriage, and the purchase of a home or retirement – few such companies have developed a strategy to deal with the death of a customer. Further, as unsecured consumer debt levels rise toward $1 trillion and the population ages, having an effective strategy to deal with the death of a customer and the debt they leave is increasingly critical. Yet, despite these shifting demographics and the inevitable growth in the deceased debt market, most organizations remain unprepared.
In order to better understand how credit organizations deal with a customer’s death, Professor Thurman has interviewed senior executives at many of the nation’s largest credit grantors. His research was directed at understanding how organizations identified deceased customers, how broadly departments outside of recovery were involved in managing the death of a customer, what types of special products or services these organizations offered to surviving customers as well as other issues.
Following Professor Thurman’s segment, Adam Cohen, CEO of Phillips & Cohen Associates Ltd., will discuss the operational aspects and enhancements that can be applied to maximize deceased recoveries using a mix of customer care, collections, and data management.
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| 4:20 PM - 5:05 PM |
Skiptrace Solutions Panel
Jodi Matteson, VeriFacts, Inc.
John Schaeffer, Interactive Data, LLC
Description: Whether you use locate information to drive contact efforts or for asset identification, skiptrace information is a critical component that can help drive collection and recovery dollars. With increasing volume of delinquent accounts, are creditors and their agencies using skiptrace resources efficiently? This panel will explore strategies and options that can be incorporated in to your operation. |
| 5:00 PM - 7:00 PM |
Cocktail Reception - Sponsored by: Constar Financial Services, Equifax, and Southwest Credit |
| Friday, May 8, 2009 |
| 8:30 AM - 10:00 AM |
Full Breakfast, Champagne, Bloody Marys and Peer Networking
Sponsored by: Estate Recoveries, Inc. |
| 10:00 AM - 11:45 AM |
Creditor's Roundtables |
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Developing Skiptrace Solutions for Internal Collections
Christina Barela, Nordstrom fsb |
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What Not to Cut: Balancing oversight and results with expense reductions in the current economy.
Paula Catterall, Sterling Jewelers, Inc. |
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New Vendor Due Diligence and Oversight
Brian Donahue, Regions Bank |
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Identifying and Structuring Portfolio Sales
Alex Dunlap, Wells Fargo Financial Resources, Inc. |
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Collecting the Uncollectible Account: Managing Performance with Agency Audits
Bev Evancic, Resource Management Services, Inc. |
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Small Balance Collection and Recovery Strategies
Jason Garrison, First Niagara Bank |
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Internal Recovery Strategies
Mellisa Massey Nelson, Target Financial |
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Key Performance Indicators in a Credit & Collections Environment - How, When and What to Measure
Arturo Perez, BBVA Compass Bank |
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Brand Protection: Portfolio Buyer Pre-Qualification and Minimizing Reputational Risk
George Preece, Canadian Tire Bank |
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Agency and Collector Incentive Programs
Susan Sayarot, Bank of America |
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Maximizing Recovery through Portfolio Segmentation
Charles Stigers, T-Mobile USA, Inc.
Description: This roundtable will focus on ideas to segment portfolios to offer differentiated treatment in an effort to maximize recoveries and/or minimize costs. Specific segmentation strategy will be discussed as well as ways to identify the best segments to target, and how to evaluate the effectiveness of your differentiated treatment. |
| 11:45 AM - 12:00 PM |
Laptop Drawing and Closing Remarks |
| 12:00 PM - 1:00 PM |
Box Lunch - Sponsored by: DebtConnection.com |
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| Schedule is subject to change. |
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