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| Overview |
Resource Management Services, Inc. is proud to bring you
Collection and Recovery Solutions℠2009 Conference!
Challenges and Opportunities in a Changing World
This content rich educational conference gives the techniques, strategies and resources for maximizing collection and recovery outcomes. Our goal is to enrich the intensity of the conference for the exhibitor, attendee and sponsor alike with an unparalleled learning experience. This is an exclusive gathering of industry professionals like none other!
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| Invitation to Attend |
Senior-level creditors involved in collection, recovery operations, and strategy will be sent invitations to attend this exclusive meeting. Registrations will be accepted on a first-come, first-served basis. If you are a senior level creditor involved in collection and recovery, and are interested in receiving an invitation, please contact us at (562) 906-1101 or E-Mail: CRS@resourcemanagement.com. Entirely creditor-focused, with exciting presentations by leading creditors. Round table sessions for in-depth peer networking and best practices discussions are just part of an exciting agenda.
CREDITOR REGISTRATION INCLUDES:
Conference materials, access to all speaker sessions, admission to the Exhibit Hall, access to the Creditors Round Tables, admission to the Pre Conference Bankruptcy workshop, admission to the opening reception, admission to the cocktail reception, an invitation to the Thursday lunch, admission to all breakfasts & breaks, access to the Cyber Café, access to the Gourmet Coffee Bar, qualification for the Four Seasons Room Block rate of $285/night, and *qualified creditors will be entered into Friday’s laptop drawing.
DRESS CODE:
The dress code is business casual. Be comfortable while learning new trends and networking with other attendees. Choose your shoes carefully because you may do a lot of walking. Receptions, Four Seasons style, don’t require a tie or jacket, but many elect to wear one or both – it’s Vegas after all.
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| Watch For These Icons |
CRS℠2009 is an invitation only event, with a limited number of vendors participating as exhibitors and sponsors. Registered exhibitors and sponsors can be identified by their OFFICIAL EXHIBITOR or OFFICIAL SPONSOR logo.

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| Anti-Trust |
Resource Management Services, Inc. is sensitive to anti-trust concerns, and is working with Mr. Oscar Marquis of Oldaker, Biden & Belair who will be present throughout the event to help avoid potential anti-trust issues. This service is being provided as an accommodation to the attendees at Collection and Recovery Solutions℠ 2009 to assist with anti-trust issues. For further information, see our Anti-Trust link to the left.
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| HIGHLIGHTS |
 Featured Keynote Speaker - Dr. Frank Luntz Collection and Recovery SolutionsTM 2009 is happy to announce the return, by popular demand, of Dr. Frank Luntz. Last year, Dr. Luntz provided an insightful look into “Words that Work” and communicating in challenging times during our special Keynote. This year, Dr. Luntz provides his insight into “The First 100 Days” of the new administration, and what it means to creditors, and collections! A Washington insider, and linguist combined, Dr. Luntz provides thought-provoking insight into how to best communicate, the temperature and challenges from Washington, and the effect on the consumer, and ultimately, our collections and recovery. |

Industry Keynote Speaker - Mike Ginsberg
Mike is the President and CEO of Kaulkin Ginsberg Company and spearheads all of the firm's advisory business practices. He oversees a team of professionals that has completed over 100 transactions ranging from minority sales to complete buyouts. Clients served include many middle market businesses as well as Fortune 500 companies and private equity firms. |
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| AGENDA CONCEPTS |
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| Agency Meetings |
| Agency Selection & Management Tools |
Collecting the Uncollectible Account:
Managing Performance with Agency Audits |
| Collector Motivation |
| Contact Management Strategies |
| Debt Sales Strategies |
| Driving Strategy in Outsourcing |
| Exploding Bankruptcy: Facts and Analysis |
Protecting the Investment:
Information Security, GLB, and Sarbanes-Oxley |
| Selecting Vendors |
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