About Ken Mayland:
Dr. Ken Mayland is President of ClearView Economics, LLC, a firm specializing in economic research and forecasting. Ken was previously the Chief Economist of two major financial institutions (First Pennsylvania Bank and KeyCorp). Graduating with degrees in economics from MIT (undergraduate) and the University of Pennsylvania (M.A. and Ph.D.), he has spent more than thirty years studying the business cycle and providing economic analyses to a variety of constituencies. ... Read More »

Ken is a member of the Blue Chip Economic Forecasters and Financial Forecasts survey panels, and several wire service and newspaper survey panels. He has been a past member of the Economic Advisory Committee for the State of Ohio under various Governors, and he has held several leadership positions with the National Association for Business Economics. Ken is frequently quoted in the local and national media, is listed in Who's Who in America, and has won several awards in recent years from the Federal Reserve Bank of Chicago for "best forecasts." As a member of the BusinessWeek Annual Economic Forecasting Survey panel, Ken hit the 2002 GDP, unemployment rate, and CPI inflation projections within a tenth of a percent. Ken was the second best forecaster in USA Today's forecasting panel for all of 2003. Bloomberg Magazine (November 2004) identified Dr. Ken as the nation's top forecaster (!) in its mid-2003 to mid-2004 tally of forecasts. For the most recent forecast year (mid-2004 to mid-2005), Bloomberg Magazine (December 2005) had Dr. Ken as the best forecaster (tied) of the unemployment rate and the fifth best forecaster of the inflation rate. In a feature article, Fortune Magazine (11/27/00) identified Ken (along with three others), "as one of the sexiest economists alive." (He will NOT, however, do presentations sans shirt.)

The Latest: in the first half of 2006 USA Today has once again identified Dr. Ken as one of the nation's top ten forecasters for 2005! (#7) AND... in December 2006, BusinessWeek determined that Dr. Ken was THE #1 most accurate forecaster for 2006!!! (12/25/06 issue.)

And now the "triple crown!" Dr. Ken in 2007 won the Lawrence R. Klein award for Blue Chip Economic Indicators forecast accuracy. This award is presented by Arizona State University for the person who best forecasted real GDP , CPI inflation, the unemployment rate, and the 3-month Treasury bill rate over the 4-year period 2003-2006. By design, the winner of this award must be a consistently good forecaster. The award carries a substantial monetary prize.

About Melyssa Barrett:
As Group Director of Loss Mitigation Services, Melyssa is responsible for keeping Member financial institutions up to date on bankruptcy issues. In this role, she is responsible for managing bankruptcy data, publishing bankruptcy statistics and bankruptcy research projects. ... Read More »

A 22-year veteran to the financial services industry, she is also responsible for Credit Risk Solutions focusing on processing products that add value to Member financial institutions. From bankruptcy prediction to bankruptcy recovery, she focuses on mitigating losses and improving recovery. In addition, she is responsible for financial education for "at-risk" consumers to reduce recidivism and mitigate risk. Melyssa sits on the Board of Directors for the American Bankruptcy Institute, Consumer Credit Counseling of San Francisco, the Advisory Board for the National Foundation for Credit Counseling, the National Data Center, and is a member of the National Association of Chapter 13 Trustees, and the National Association of Bankruptcy Trustees. She more frequently presents to Visa Members on bankruptcy and loss prevention strategies.

In 1989, Melyssa began her Visa career as a point-of -sale representative, where she provided support to Members and merchants through the Visa point-of-sale help desk. Prior to joining Visa, Melyssa spent seven years with Citibank. In her last position there as Bankruptcy Recovery Manager she was responsible for managing various bankruptcy related projects. She also spent time at Wells Fargo in retail banking. Melyssa holds a Bachelor of Science in Marketing.

About Michael Beach:
Michael J. Beach is an Assistant Vice President Legal with Asset Acceptance LLC in Warren, Michigan. Mike has been in the legal collections area for 20 years and is in his 10th year with Asset. In his time with Asset, he has taken on a variety of duties including state court collections litigation, compliance, licensing, governmental complaints, FDCPA/FCRA defense, and legal operations. He currently manages Asset's outside legal network compromised of over 225 firms.

About Bob Belair:
Robert R. Belair is a partner in the Washington D.C. law firm of Oldaker, Biden & Belair. With Alan F. Westin, Mr. Belair also serves as co-chair of the Center for Strategic Privacy Law and Policy. Prior to entering private practice, Mr. Belair served as an attorney for the Federal Trade Commission with responsibility for Fair Credit Reporting Act matters. Mr. Belair later served as Deputy General Counsel of the White House Office on the Right of Privacy. ... Read More »

Mr. Belair's privacy practice centers on the representation of privacy sensitive organizations with respect to credit and financial records, debt records, educational records, criminal records, medical records, employment records and telecommunications information. He has served as General Counsel to SEARCH, the National Consortium for Justice Information and Statistics and General Counsel to the National Commission on the Confidentiality of Health Records. He has also been chairman of an American Bar Association Privacy Committee. Mr. Belair also serves as Legislative Counsel to the International Debt Buyers Association. Mr. Belair has spoken and written widely on privacy and information law topics.

Mr. Belair's practice includes representation of clients before the courts, federal agencies, in particular, the Federal Trade Commission and the Congress. He has litigated numerous privacy and freedom of information cases, including serving as lead amicus counsel in the Supreme Court's 1989 landmark privacy and freedom of information and privacy decision, Reporters Committee for Freedom of the Press v. Department of Justice.

Mr. Belair has served as a legal consultant on privacy, freedom of information and information policy matters to numerous government agencies and commissions including the National Conference of Commissioners on Uniform State Laws, the National Academy of Sciences, the Office of Technology Assessment, the National Telecommunications and Information Administration, the Social Security Administration, the Department of Defense, the National Science Foundation, and the Federal Paperwork Commission. On the Hill, Mr. Belair has served on the Senate Judiciary Advisory Committee and the Senate Task Force on health privacy.

Mr. Belair received his law degree from Columbia University in 1973 where he was a Harlan Fiske Stone Scholar, a Charles Evans Hughes Scholar and Editor-in-Chief of the Columbia Human Rights Law Review.

About Alan Berrey:
Alan Berrey, Vice President of Market Development, Text and Mobile Messaging at SoundBite Communications Alan Berrey works with SoundBite's clients and prospects on how to optimize campaign results by incorporating text messaging into their overall customer communications strategies. He is a frequent speaker at collections industry conferences and has considerable domain expertise in mobile messaging. Alan is the founder and CEO of Mobile Collect, a mobile communications solutions provider and pioneer in Free-to-End User (FTEU) text messaging, which was acquired by SoundBite in February 2008. Prior to creating Mobile Collect, Alan worked as Vice President of Strategy for a global leader in text message processing. He also spent ten years developing mission critical Internet applications for several global consumer brands. Alan served as a communications Sergeant in the US Army, 75th Airborne Ranger Regiment. He earned a BS in Computer Science from Brigham Young University and a MS in Business from Carnegie Mellon University.

About Don Davey:
Don is a proven manager and an expert in the area of collections. He has wide-ranging experience from working in operations and collections with financial institutions, to growing collection technology organizations from the ground up. ... Read More »

Davey has 18 years experience in call centers and collections and comes to Regions from First Data Corporation where he was director of Collections and Recovery Solutions. There he provided the industry operational and business expertise in the strategic partnerships, product development and business development areas necessary to successfully launch revolutionary software services for the collections and recovery markets. He previously held progressive leadership positions at Fair Issac, GE Capital and Citicorp.

He is a graduate of the University of Idaho and served six years as an officer in the United States Marine Corps.

About Ranjan Dharmaraja:
Ranjan Dharmaraja, President, Quantrax Corporation, is an engineer, with a software background beginning with IBM and including a number of other information systems companies. Ranjan started Quantrax Corporation in 1988. In 1990, he developed Intelec, an expert system for accounts receivable and collections management. Expert systems are computer programs that can perform at the level of human experts - They are designed and built using the concepts of artificial intelligence and knowledge-based technology. The collection software, combined with an integrated dialer platform and neural network-based scoring technology are in use in environments from as few as 10 collectors, to operations with more than 1000 users, in 35 states and Canada.

About Dennis Hammond:
President, Global Debt Registry
President, THE DEBT MARKETPLACE, INC. (1994 - Present)
Co-Founder and Executive Director, Debt Buyers' Association, Inc. (1996 - 2007)
Vice President, Resource Management Services, Inc. (1986 - Present)

Mr. Hammond is President of THE DEBT MARKETPLACE, INC., formed in 1994 to provide consulting services on risk issues affecting creditors and purchasers in this dynamic and evolutionary market of delinquent debt sales. He is responsible for consulting on more than $15 billion in delinquent debt portfolio sales. A large number of the portfolios he has brought to market were the first of their kind in the industry. Additionally, he leads an educational seminar, Buyers/Seller 101©, to assist first time buyers and sellers enter the market. ... Read More »

He is co-founder and Executive Director of the Debt Buyers' Association, Inc. He is responsible for the development and growth of this eight year-old, non-profit trade association. The Debt Buyers' Association is committed to "Building a Foundation for Industry Standards."

He is also co-founder and Vice President of Resource Management Services, Inc., an eighteen-year old consulting firm to the collection industry.

He has been a featured speaker at several industry conferences. These domestic and international events have been organized by Thompson Financial Conferences, Institute for International Research and Credit Today, to name a few.

He has also been quoted in many industry publications including Collections and Credit Risk, Credit Today, Forbes, The Nilson Report and more.

About John Hart:
John Hart is the Recovery Leader for the Americas Region for GE Money. He is responsible for Agency and Attorney Management, Asset Sales, Internal Recovery, Bankruptcy and Probate processing and recoveries, Recovery Technology Operations, and all other Recovery Support operations. Before GE, he held a variety of leadership positions at Chase Card Services both in Collections and in Recoveries. John has over 19 years of experience in Collections and Recoveries. He began his career as a collector. John holds Masters degrees from the University of Texas at San Antonio and from Princeton Theological Seminary, and a Bachelors degree from Arizona State University.

About Vanessa Lewis:
Since joining High Cotton in October of 1997, Vanessa Lewis' responsibilities have spanned all aspects of customer service and account executive experience, for both large transaction mail and direct mail clients. From the detailed management of daily production and accounting processes to overseeing new client project set up and working with outside vendors to facilitate custom client requests for data or print needs. Vanessa's current responsibilities as a senior account executive involve marketing High Cotton's Mail services to current clients and prospects throughout North America, as well as proposals/RFP's, contacts, and the implementation complex client requirements, including FDCPA & HIPAA compliance issues.

About Frank Luntz:
Frank Luntz is one of the most honored communication professionals in America today. Time magazine named him one of "50 of America's most promising leaders aged 40 and under" and he is the "hottest pollster" in America according to the Boston Globe. Frank was named one of the four "Top Research Minds" by Business Week and was the winner of the coveted Washington Post "Crystal Ball" award for being the most accurate pundit in 1992. Public Television's Bill Moyers had this to say about Frank: "He's a magician with a gift for the politics of words and what words best connect with the hearts and minds of the public". Said comedian Al Franken: "Asking Frank Luntz if he understands public opinion is like asking Julia Child if she knows how to make a soufflé." ... Read More »

Dr. Luntz has written, supervised, and conducted more than 1,500 surveys, focus groups and dial sessions in over two dozen countries and four continents over the past decade. Frank has become the go-to consultant when Fortune 100 companies need communication and language guidance, from General Motors to Federal Express, Disney to American Express, from AT&T to Pfizer, from Kroger supermarkets to McDonalds and the entire soft drink and motion picture industry, as well as the U.S. Chamber of Commerce, the National Association of Manufacturers and the Business Roundtable.

The "Instant Response" focus group technique pioneered by Frank was profiled on 60 Minutes. He has also been a guest on Meet the Press, Nightline, The Today Show, The NewsHour with Jim Lehrer, Good Morning America, Hannity and Colmes, Charlie Rose, Real Time with Bill Maher, and Hardball with Chris Matthews. He also served as a consultant to the award-winning NBC hit show "The West Wing".

More media outlets have turned to Dr. Luntz to understand the hopes and fears of Americans than to any other political pollster.

In the 2000 election cycle, Frank conducted almost two-dozen focus groups for MSNBC and CNBC, including live sessions following each night of both party conventions and presidential debates. His reoccurring segments on MSNBC/CNBC, "100 Days, and 1000 Voices" won the coveted Emmy Award in 2001. He was a primary night and election night commentator for The News with Brian Williams on MSNBC in 2000 and for Hardball in 2004. Frank was the first and most vociferous public opinion expert to predict the GOP's demise in the 2006 congressional elections. Frank has conducted focus group sessions for all three major television networks, two of the three cable news channels, PBS and the BBC. He has also conducted focus groups for The Wall Street Journal, Newsweek, The New Yorker, and U.S. News & World Report.

Frank is the author of the much acclaimed Words that Work: It's Not What You Say it's What People Hear. The book delves deeply into the art and science of language creation, examining how the simple choice of words can change the course of history. It's one of those rare publishing crossover success stories -- owning space on top best seller lists for political as well as business books. When he is not consulting, Dr. Luntz can usually be found in front of a classroom. From 1989 until 1996, he was an Adjunct Professor at the University of Pennsylvania. He has also taught at Harvard and George Washington. Frank has lectured at two-dozen colleges and universities. An accomplished author, he has written op-ed pieces for The Wall Street Journal, The New York Times, The Los Angeles Times, the Financial Times, and The Washington Post.

Frank graduated with honors from the University of Pennsylvania with a Bachelor of Arts degree in history and political science, and was named a Thouron Fellow. He received his Doctorate in Politics at the age of 25 from Oxford University. He spoke for 24 straight hours as part of the Oxford Union Society's Guinness World Book of Records debate. In the spring of 1993, Frank was named a Fellow at Harvard University's Institute of Politics, the second youngest individual ever to receive this honor.

About John McNamara:
President and founder of Fidelis Recovery Solutions, Inc, John McNamara is a 24-year industry veteran with experience in all phases of collection and recovery operations.

Prior to Fidelis, John was COO for AMO, SVP of Operations for Nationwide Credit/ACB and VP of Operations for United Recovery Systems, LP.

John is a frequent speaker/panelist at national collection conferences. John was recently named to Collection Advisor magazine's list of the Top 50 Most Influential Collection Professionals for 2006. In 2007, John was appointed Vice President and Board Member of the Georgia Collectors Association.

John is a summa cum laude graduate of Kennesaw State University with a Bachelor of Business Administration degree in Finance.

About Bob Myers:
Bob Myers has been involved with the development of Voice Over IP products since February 2000. In 2003, Bob became executive vice president of sales at Global Connect, a privately held VoIP company in Mays Landing, N.J. Bob is a cofounder of Global Connect, and his responsibilities include managing national and internal sales teams and the development of innovative collection solutions.

Prior to entering the voice broadcasting industry, Bob completed 25 years in the public sector. His responsibilities were in public safety, research and planning, human resource and contractual negotiations. Bob also owned and operated a highly regarded construction company, which provided products, services, and technical training to the managed housing industry, from 1986-2001. Bob is a team player and promotes relationships as the key to growing your business along with solid product offerings.

About Chris Owen:
Chris Owen is a Senior Vice President at TSYS Debt Management and Managing Director of the National Attorney Network, the leading provider of legal collection services to the credit industry. Prior to joining TDM in 2006, Chris managed various business units within Capital One's US Card Risk Operations group. In the late 1990's, Chris held a number of marketing and procurement management roles at SuperValu, Inc., the nation's leading wholesale food distribution company. Chris earned a B.A. in Economics from the University of Richmond and an M.B.A. from Tulane University.

About Stuart Pratt:
Stuart K. Pratt is President and CEO of the Consumer Data Industry Association, headquartered in Washington, D.C. CDIA, is the international trade association representing over 300 consumer data companies that provide fraud prevention and risk management products, credit and mortgage reports, tenant and employment screening services, check fraud and verification services, and collection services to hundreds of thousands of customers across the United States and the globe. ... Read More »

Mr. Pratt is the principal spokesman for the industry. As such, he testifies regularly before the U.S. Congress, represents the industry in the international market and interacts with the major media outlets. He has advised presidential and gubernatorial task forces on the importance of the free flow of information to the U.S. economy, and represented the industry as an advisor to the U.S. Department of Commerce on European Union-U.S. Safe Harbor negotiations. Pratt has participated in World Bank forums on credit reporting in developing economies and counseled private and government entities overseas on credit reporting issues. He also speaks frequently on the subjects of consumer data law, policy and business practices at domestic and international forums, including most recently programs in Cape Town and Berlin.

CDIA's mission is to enable consumers, media, legislators and regulators to fully understand the broad economic benefits of the responsible use of consumer data which creates both opportunities for consumers individually and the economy as a whole. The Association's work focuses on Congress, and the regulatory process through its staff in Washington, D.C. and representatives in more than 35 state capitals. This results in a review and analysis of more than 1000 legislative and regulatory proposals every year.

Mr. Pratt received his Bachelor's Degree from Furman University in Greenville, SC., and conducted his graduate studies in business at the University of Maryland.

About Warren Rosenfeld:
Warren graduated from George Washington University's National Law Center in 1980 and immediately entered the collection industry as the managing Washington, DC attorney for the Los Angeles based law firm of Malley, Yelsky, Chernove & Scott. In 1981, the firm changed its name to Malley, Yelsky, Rosenfeld & Scott. Warren spent the next 4 years growing the nationwide collection practice of the firm, opening additional offices in Dallas and Chicago. During this time, Warren, at the request of client Xerox Corporation, began implementing the concept of the nationwide attorney network. ... Read More »

In 1985, Warren left the Malley law firm and founded the law firm of McNeily & Rosenfeld as well as The Rosenfeld Attorney Network. The businesses eventually employed approximately 150 attorneys and staff in its Washington, DC headquarters, representing most of the largest banks and credit card issuers in the country. In addition to nationwide pre-legal and legal collections, both businesses enjoyed very successful bankruptcy and probate collection practices, being one of the first collection entities in the country to create "one-stop shopping" for its collection clients.

In 1998 The Rosenfeld Attorney Network was sold to a publicly traded venture capital group which then re-sold it to NCO Group in 1999. NCO still operates the attorney network today as the NCO Attorney Network. Also in 1998, the law firm of McNeily & Rosenfeld was sold to the Atlanta law firm of Mann, Bracken, which continues to operate that office as its own.

After serving as a Vice President of NCO for 3 years, and after leaving the collection industry for more than 3 years as part of his non-compete requirement of the attorney network sale, Warren re-entered the collection industry in October of 2005 as President of Automated Collection Control (known by most in the collection industry as YouveGotClaims). Today, Warren is President, CEO and a board member of Automated Collection Control. Since the time he entered the company, the staff has tripled and gross sales have doubled. The company continues to enjoy robust growth.

Warren also pursues other business interests that include commercial and residential real estate development, as well as philanthropic pursuits on behalf of several different charitable organizations.

About Chris Straiter:
Since joining Resource Management Services, Inc. Chris has taken on a variety of projects, including the Bankruptcy Educational Forums, the Recovery Management Strategies and Techniques class, and a number of client special projects related to operational and financial control reviews and vendor management. Additionally, Chris is involved in projects related to DebtConnection.com and the custom Creditors Portals, as well as the two industry conferences produced by Resource Management Services, Inc.: Collection and Recovery Solutions and Debt Connection Symposium and Expo. ... Read More »

Prior to joining Resource Management Services, Inc. in 2005, Chris was an Agency Performance Manager with Bank of America, using auditing, analytics, segmentation and placement strategies to drive agency performance, increase recoveries and maximize netback. His other responsibilities in the Bank of America recovery operation included auditing agencies, supervising the recovery payment processing team, and agency liaison.

About George Brooker:
George is the Senior Vice President of Strategic Outsourcing for Encore Capital Group. George oversees the operational and analytical business units for Encore's legal and agency networks, which generate more than 50% of Encore's collections. He was Encore's former Vice President of Finance and has been with the company for six years. George is a graduate of San Diego State University and received his MBA from Duke University.

About Bev Evancic:
Bev Evancic has almost 20 years experience in collection and recovery. She has managed all phases of collection and recovery operations, including automated dialer units, bankruptcy and legal units, skip tracing units, internal collections, outside collection agency networks, and Consumer Credit Counseling. ... Read More »

As a Consultant for Resource Management Services, Inc., Bev has spearheaded collection and recovery best practices reviews for many top credit grantors. Her articles on dialer operations, agency management and bankruptcy best practices have been widely publicized.

Prior to joining Resource Management Services, Inc. in 1995, Bev managed the Recovery Department for AT&T Universal Card Services where she reengineered the bankruptcy, probate, internal and litigation processes.

About Lawrence Friedman:
Mr. Friedman was the chief insolvency regulator in the United States serving as the Director of the Executive Office for U.S. Trustees, from March 2002 through April 30, 2005.

The United States Trustee Program is the component of the Justice Department that protects the integrity of the bankruptcy system by overseeing case administration and litigating to enforce the bankruptcy laws. The Program's accomplishments during Friedman's tenure include: ... Read More »

.Launching the National Civil Enforcement Initiative, to pursue civil remedies against debtors who engage in fraud or who abuse the bankruptcy system, and to protect consumer debtors from those who seek to take advantage of their financial difficulties.
.Creating a Criminal Enforcement Unit to fight criminal bankruptcy fraud, in coordination with the U.S. Attorneys.
.Overseeing the largest corporate bankruptcy reorganizations in history, including the cases of Enron Corp. and WorldCom Inc., where examiners were appointed to investigate the debtors' actions.
.Streamlining and enhancing oversight of the private trustees appointed by the Program, including establishing national training programs to ensure adherence to uniform standards of excellence.
.Creating a Strategic Plan to guide the Program's activities for the next five years.

Prior to his appointment as Director, Mr. Friedman engaged in the private practice of law and served as a panel trustee in the Eastern District of Michigan, where he administered more than 10,000 bankruptcy cases. At the time of his appointment Mr. Friedman served as president of the National Association of Bankruptcy Trustees.

About Saundra Ghio:
Saundra Ghio has worked for Union Bank of California for 22 years. The Bank has branches in California, Oregon and Washington.

Prior to being promoted to her current position, Saundra was the Bankruptcy/Litigation Supervisor. Her current responsibilities include compliance, business resumption, contract vendor relationship manager, portfolio sales, information security coordinator and Supervisor of the consumer and commercial collection agencies utilized by her department. Saundra's area includes secured and unsecured consumer credit losses, operational losses, commercial credit losses and unclaimed assets. ... Read More »

Prior to Union Bank of California, Saundra worked for Aetna Insurance, Paradise Valley Hospital, and was a middle and junior high teacher at Naval Air Station Roosevelt Roads, Puerto Rico.

Saundra has a Bachelor of Arts degree from California State University, Chico. Saundra lives and works in beautiful San Diego.

About Blake Hardaway:
Blake is the Front-end Collections Manager for Nissan Motor Acceptance Corporation and Infiniti Financial Services. Blake oversees the on and off shore collection operations for early stage delinquencies on consumer auto loans and leases. Blake began his career at Nissan in 1991 and has held leadership positions in recovery, debt sales, and agency management.

About Roger Knauf:
Roger Knauf has been in the consumer receivables industry since the late 1970s. Over the past 36 years he has successfully launched four asset recovery companies, all of which continue to operate today. He has been involved in the acquisition and management of over $12 Billion in debt portfolios.

Knauf's seasoned career in debt recovery includes several prestigious activities and accomplishments. Since 1998, Knauf has been a charter member of the Debt Buyers' Association (DBA); since 2000 he has been a DBA board member; in 2004 and 2005 he was elected DBA president. From 1980-1998, Knauf was an active member of the American Collectors Association. He served on the board of the Wisconsin Collectors Association from 1985-1989 and the Minnesota Association of Collectors from 1991-1998, of which he also was elected president 1996-1997. ... Read More »

In addition to managing several business endeavors throughout his career, Knauf coached high school basketball for 20 years in Wisconsin and Minnesota, served as northern Wisconsin campaign director for Senator Herb Kohl in 1988, and has been an instructor and speaker for many debt collection related programs.

Knauf resides in Clearwater, Florida, where he enjoys spending time with his two daughters, as well as boating, basketball and golf.

About Robert S. Knight:
Mr. Knight has 12 years of financial services experience including acquisitions of distressed assets, account collection, loan origination and loan servicing. Since entering the debt purchasing market Mr. Knight had been involved in the acquisition of debt portfolios in excess of $10 Billion. His acquisition expertise includes the purchase of Credit Card, Healthcare, Student Loans, Auto loans, Real Estate and Installment Loans receivable. Currently Mr. Knight is the Chief Executive Officer of Points North Portfolio Management, LLC

About Brian Loomis:
Brian currently oversees the Agency Management department at Nissan Motor Acceptance Corporation, which is responsible for the placement and collections of automobile deficiency, end-of- term lease accounts, and portfolio asset sales. Prior to taking the responsibility of managing the collection agencies for NMAC, he was responsible for the Internal Collection department, where he increased the team's recoveries by 33% in his first year and 35% in his second year. ... Read More »

Brian began his career in credit and collections in 1997, at a consumer finance company and has since held various positions with increasing responsibility in originations, servicing, and collections.

About Cary McNatt:
Cary McNatt has over twenty-five years experience in the credit field. He is the President of DM Services, Inc. a provider of credit risk and accounts receivable management services to several companies. He oversees credit risk analytics, policy, origination, collection and recovery operations.

About Erin Towns:
Erin Towns is the Sr. Recovery Manager for Dell Financial Services (DFS) in Austin, Texas where she is responsible for all facets of Recovery Management and Strategy for the Consumer and Small Business portfolios. Erin has over 14 years of experience in Collections and Recoveries including Internal Collections, Agency and Legal Management, Bankruptcy and Deceased processing, Asset Sales and System Management. Prior to DFS, Erin held a variety of positions at First USA and American Express both in Collections and in Recoveries. Erin holds a Bachelor of Arts degree from Southern Methodist University in Dallas, Texas.

About Chinh Vu:
Chinh Vu joined Hyundai Motor Finance Company (HMFC) in 2003 as the National Manager of Collections and Asset Remarketing. His position with HMFC followed approximately eleven years with VW Credit, Inc., Audi and Bentley Financial Services. During his fourteen years in the automotive captive financing industry, Chinh has held leadership positions in strategic enhancement, collections, recovery and asset remarketing.... ... Read More »

Prior to joining HMFC, Chinh held the position of Collections and Recovery Manager for VW Credit, Inc. where he was responsible for overseeing VW Credit's Central and Western portfolios in Portland, OR.

Chinh earned a BS in Business Management from Western Illinois University.

Hyundai Motor Finance Company is located at the Hyundai Motor of America (HMA) Headquarters in Fountain Valley, California.

About Kelli Edmonds:
Kelli is a graduate of Emporia State University with a Bachelor's degree in Business Management. She started her career in the credit and collections industry in 1987 at Sallie Mae, holding various positions of increasing responsibility. Following her ten year tenure with Sallie Mae, Kelli completed the Management Development Program at GE Capital where she completed the GE Six Sigma Quality Green Belt certification and was responsible for the Customer Service division for GE's Consumer Direct Lending business. Prior to joining Bank One in 2003, Kelli worked at Citibank where she held several management positions within their CitiCards Recovery division. ... Read More »

Kelli currently oversees the Outsource Recovery department at Chase Auto Finance, which is responsible for the outsourcing of auto finance deficiency, real estate secured, deficiency and unsecured portfolios, end-of-term lease and commercial accounts to collection agencies and law firms as well as portfolio asset sales.