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| Tuesday, May 6, 2008 |
| 3:00 PM - 7:00 PM |
Early Registration |
| Wednesday, May 7, 2008 |
| 8:00 AM - 7:00 PM |
Registration |
| 8:00 AM - 4:30 PM |
Exhibitor Set-up |
| 1:00 PM - 4:30 PM |
Target Financial Services - Private Agency/Vendor Meeting for Existing Vendors |
Pre-Conference Workshops |
| 2:30 PM - 3:30 PM |
Risk Mitigation in Debt Sales and Debt Purchasing
(Open to all conference attendees)
Dennis Hammond, President, Global Debt Registry
Description: Learn how you can benefit and create value when portfolios you purchase or sell are titled and tracked at the account level.
See how your purchase is protected when key account level data elements which make up your portfolios are stored and verified by an independent third party prior to resale.
Discover the advantage of a turnkey media management solution and timely access to account documents.
Understand why and how secure data transfers in a PCI compliant manner protect your organization and portfolio investment.
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| 3:30 PM - 4:30 PM |
Recovery Management Strategies & Techniques Workshop (Open to all conference attendees)
Chris Straiter, Resource Management Services, Inc.
Description: The Recovery Management Strategies and Techniques Workshop will assist you in identifying areas of opportunity in your Recovery Management operation. Topics to be reviewed in the workshop include: Placement Strategies, Vendor Selection, Contracts & Work Standards, Measuring Performance, Auditing & Compliance, and Financial Issues. Best practises, common mythconceptions, and the Twelve Dangerous Mistakes will be discussed. |
| 5:00 PM |
First-Timer Introduction
Maximizing Your Conference Experience |
| 5:30 PM - 7:30 PM |
Opening Reception
Sponsored by: Asset Acceptance Capital Corp., Becket & Lee LLP, Financial Asset Management Systems, Inc., and SIMM Associates, Inc.
Please join Dr. Tim Lavalli, The Poker Shrink, for a hands on poker demonstration. Tim is a doctor of research psychology and will teach 30 minute segments tailored to a variety of poker skill levels. Tim will actually be around until 8:30 pm. |
| Thursday, May 8, 2008 |
| 8:00 AM - 9:00 AM |
Continental Breakfast - Sponsored by: Collection Solutions Software |
| 9:00 AM - 10:00 AM |
Keynote Speaker
Consumer Credit Quality: A Return to Cyclical Normalcy or Plunging to New Depths
Ken Mayland, President of ClearView Economics, LLC
Description: Are consumers overburdened with debt? Now that homes cannot be used as ATMs, will consumer spending falter badly? Are big credit problems (delinquency and charge-offs) looming? The FACTS may surprise you!
And how will the economy 'vote' in the Presidential election? |
| 10:00 AM - 10:30 AM |
Morning Break - Sponsored by: Apollo Enterprise Solutions LLC |
| 10:30 AM - 11:00 AM |
New Opportunities for Evaluating Credit Risk
Melyssa R. Barrett, Visa, Inc. |
| 11:00 AM - 12:00 PM |
Opportunities and Obstacles: The Regulatory and Legislative Landscape in Changing and Challenging Times
Robert R. Belair, Oldaker, Biden & Belair, LLP
Stuart Pratt, Consumer Data Industry Association |
| 12:00 PM - 1:30 PM |
Lunch - Sponsored by: Credit Bureau Collection Services, Inc. and Premiere Global Services |
| 1:30 PM - 3:30 PM |
Citi - Private Agency/Vendor Meeting for Existing Vendors |
| 1:30 PM - 2:15 PM |
C.A.R.E. Leadership
John Hart, GE Money
Description: Looking for the secret to success in our ever-changing environment? How
about a set of not-so-secret attitudes to choose for yourself and
encourage for your team? Confidence, Appreciation, Responsibility, and
Enthusiasm will foster success through any circumstances. |
| 2:15 PM - 3:00 PM |
Using Analytics to Target Pre-Charge Off Collection Efforts: A Marketing Approach to Collections
Don Davey, Regions Bank |
| 3:00 PM - 3:30 PM |
Afternoon Break - Sponsored by: NCB Management Services, Inc. |
| 3:30 PM - 4:00 PM |
Strategic Technology Solutions - Contact Solutions 2008
Alan Berrey, SoundBite Communications
Vanessa Lewis, High Cotton
Bob Myers, Global Connect |
| 4:00 PM - 4:30 PM |
Strategic Technology Solutions - Robot or Recovery Manager: Managing Technology in Collections
Ranjan Dharmaraja, Quantrax Corporation
John McNamara, LiveVox
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| 4:30 PM - 5:00 PM |
Strategic Technology Solutions - Maximizing Legal Solutions
Michael Beach, Asset Acceptance Capital Corp.
Chris Owen, TSYS Total Debt Management, Inc.
Warren Rosenfeld, Automated Collection Control/YouveGotClaims |
3:30 PM - 5:00 PM
Concurrent Session |
Auto Finance Peer Group Breakout Session (Members Only)
Facilitated by Kelli Edmonds, Chase Auto Finance
Description: The Auto Finance Peer Group break out session provides auto creditors the opportunity to meet with industry peers to discuss auto recovery issues, challenges and best practices. During the break out session, Kelli Edmonds of Chase Auto Finance will facilitate discussions related to the current economic situation, its impact on auto recoveries, and the best practices of industry leaders to manage recovery operations through these challenging times. The session will be an interactive open forum providing attendees the opportunity to share their experiences, thoughts and plans for the future. |
| 5:00 PM - 7:00 PM |
Cocktail Reception
Sponsored by: Dial Connection, First Data, and Professional Bureau of Collections |
| Friday, May 9, 2008 |
| 8:30 AM - 10:00 AM |
Full Breakfast, Champagne, Bloody Marys and Peer Networking - Sponsored by: National Loan Excahnge, Inc. |
| 9:00 AM - 10:00 AM |
What Consumers Want and How to Reach Them: Consumer Behavior Patterns and Expectations
Frank Luntz, Time magazine's "50 of America's most promising leaders aged 40 and under" |
| 10:00 AM - 11:45 AM |
Creditor's Round Tables
Agency Meetings
- Brian Loomis, Nissan Motor Acceptance Corporation
Arbitration
- TBA
Collecting the Uncollectible Account: Managing Performance with Agency Audits
- Bev Evancic, Resource Management Services, Inc.
Collector Motivation
- Chinh Vu, Hyundai Motor Finance Company
Contact Management Strategies
- Blake Hardaway, Nissan Motor Acceptance Corporation
Debt Buyers Perspective - Legislative and Economic Factors
- Roger Knauf, DBA International
Debt Buyers Perspective - Portfolio Purchases in a Changing Environment
- Robert S. Knight, Points North Portfolio Management, LLC
Debt Sales Strategies
- Erin Towns, Dell Financial Services
DebtConnection: An Agency Selection and Management Tool
- Gary McLain, The Debt Marketplace, Inc.
Driving Strategy in Outsourcing
- George Brooker, Encore Capital Group
Exploding Bankruptcy: Facts and Analysis
- Lawrence Friedman, Friedman Partners, LLC
Protecting the Investment: Information Security, GLB, and Sarbanes-Oxley
- Saundra Ghio, Union Bank of California
Selecting Vendors
- Cary McNatt, DM Services
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| 11:45 AM - 12:00 PM |
Laptop Drawing & Closing Remarks |
| 12:00 PM - 1:00 PM |
Box Lunch - DebtConnection.com |
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Collection and Recovery Solutions®
Collection and Recovery Solutions® is a trademark of Resource Management Services, Inc.
Copyright ©2008 Resource Management Services, Inc.
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